Design Center Coordinator
Required skills
- consultative sales
- complex projects
- high expectation clients
- sales teams
- CRM
- post-visit followup
- project stage
- product interests
- preferences
- quoting
Nice to have
- hospitality
- product suggestions
- cross-category awareness
- complementary product recommendations
- showroom events
- client-facing activity
Role summary
The Design Center Coordinator is a client-facing role responsible for managing the client experience within the Design Center. This position requires a blend of hospitality, sales acumen, product knowledge, and operational efficiency to guide clients through their visit, coordinate with internal teams, and ensure seamless follow-up. The role acts as a key liaison between clients and sales/product teams, driving productivity and ensuring a high-touch client journey. A minimum of 7 years of experience in the building industry or consultative sales is required, with demonstrated project management skills and the ability to manage high-expectation clients.
Position Overview
The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. They are the operational linchpin between project managers, stakeholder and team members. They drive productivity, structure and momentum.
The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and the owner of front-end experience quality.
This role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high expectation clients, and support sales teams with confidence and credibility.
Client Experience & Ownership
Lead, Information & CRM Discipline
Follow-Up & Sales Connectivity
Sales Enablement
CX & Standards
Success Measures
BENEFITSMedicalDentalVisionEmployer Paid Basic Employee Life and AD&D InsuranceEmployer Paid Long Term DisabilityFlexible Spending AccountsVoluntary Short-Term DisabilityVoluntary Life and AD&D InsuranceVoluntary Accident InsuranceVoluntary Critical Illness Insurance
EEOAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position that requires overtime as business needs dictate.
OTHER DUTIESPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICEWe value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
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