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Building Materials

Customer Service Representative- Front Desk

7455 Trowbridge Road, GAOnsiteFull TimePosted 2 months ago

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Required skills

  • Customer Service
  • Order Entry
  • Order Placement
  • Order Fulfillment
  • Product Information
  • Scheduling
  • Microsoft Office
  • Outlook
  • Excel
  • Word

Nice to have

  • Bilingual English/Spanish
  • Industry Experience

Role summary

The Customer Service Order Entry role is responsible for addressing customer needs promptly and professionally. This position involves assisting with the entire ordering process, including order entry, placement, fulfillment, product information, and scheduling. The role acts as a liaison between production, customers, and sales to provide availability and scheduling updates. Key responsibilities include managing customer orders, communicating with various teams to secure products and address special requirements, monitoring job schedules, and handling customer inquiries via phone and email. Proficiency in Microsoft Office and strong organizational, communication, and multi-tasking skills are required.

POSITION OVERVIEWThe Customer Service Order Entry role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information.

Essential Functions

  • Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
  • Manage order entry process
  • Communicate with Sourcing team and SOPT to secure needed product
  • Communicate with production or scheduling managers concerning special requirements on orders
  • Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
  • Communicate any credit issues discovered upon order entry to appropriate sales personnel
  • Answer incoming calls or emails; timely & professionally
  • Perform other duties as requested

    • Competencies/Skills/Abilities

  • High School Diploma or GED required
  • Strong organizational skills and effective team player
  • Ability to be detail-oriented and multi-task, work within specified timeframes
  • Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
  • Previous Customer Service work experience is required; previous work experience in our industry is preferred
  • Proficient with Microsoft Office; Outlook, Excel and Word

    • BENEFITSMedicalDentalVisionEmployer Paid Basic Employee Life and AD&D InsuranceEmployer Paid Long Term DisabilityFlexible Spending AccountsVoluntary Short-Term DisabilityVoluntary Life and AD&D InsuranceVoluntary Accident InsuranceVoluntary Critical Illness Insurance

    EEOAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

    PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position that requires overtime as business needs dictate.

    OTHER DUTIESPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

    PRIVACY NOTICEWe value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

    This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

    By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

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