Clinic Care Coordinator

The Clinic Care Coordinator is responsible for interacting with patients and visitors at the clinic and manages administrative tasks for the medical team. Their duties include receiving phone calls, scheduling patient appointments according to physician's availability, explaining intake forms and consent forms to new patients, and processing payments. Perform patient registration, check-in and check-out. Create telephone encounters for patient estimates. Obtains authorizations for office visits and external visits. Transcribe patient referrals into the EMR system and index accompanying paperwork. Use the hospital computer systems to access information and complete other clerical tasks. Maintain office inventory and utilize computer equipment and various other applications. Answer phone requests for information and disseminate the information accurately. Navigate patients through the referral process and manage all related tasks for the clinic care team including, initiating the referral process and evaluating requirements for each referral, obtaining authorizations when applicable, partnering with the Navigation Center or internal and external clinics to ensure continuity of care, and maintaining the various work queues.

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.
 

• Responsible for patient scheduling and registering, checking patients in and out of the hospital information system. Explain intake forms and consent forms to patients. Submit prior authorization requests on behalf of the patients to the insurance. Request referrals from the Primary provider for consultation for specific conditions. (40%)
• Greet patients and answer their questions. Take co-payments and complete credit card payments. Answer and place phone calls. (25%)
• Initiate referral process and evaluate requirements for each referral. Submit prior
  authorization requests on behalf of the patients to the insurance. Make referral appointments
  and maintain referral work queues. Assist with call backs to patients, insurances, Navigation
  Center and other clinics. (25%)
• Maintain functioning fax machines and computer equipment, know how to troubleshoot and place IT tickets. (5%)
• Create telephone encounters for patient estimates and for maintaining a clean and organized reception area. (5%)

All job qualifications listed indicate the minimum level necessary to perform this job proficiently

TECHNICAL REQUIREMENTS

Minimum:

• Basic MS Word & min. 35 wpm typing speed.

Preferred:

• Bilingual skills (English/Spanish) preferred for Peds OP Clinic.

YEARS OF RELATED WORK EXPERIENCE

Minimum:

• Six months clerical experience.

Preferred:

• One year clerical experience in a medical environment performing referrals and authorizations.

KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Demonstrates initiative and self-improvement in job knowledge and skills.
• Strong interpersonal skills that reflect a positive attitude and a sense of commitment to our patients, work associates and community.
• Ability to communicate effectively both orally and in writing.
• Performs other duties as assigned.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.
If you're already a Cottage Health employee, please apply on this link only.