RiseMe
Cottonwood Residential logo
Cottonwood Residential Verified
Real Estate

Part-Time Customer Experience Specialist at Alkire Glen Apartments

Ohio - ColumbusOnsitePart TimePosted 2 months ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • part-time
  • flexible schedule
  • weekends
  • evening hours
  • customer experience
  • resident inquiries
  • prospective residents
  • apartment tours
  • community events
  • social media marketing

Nice to have

  • management positions

Role summary

Alkire Glen Apartments is seeking a part-time Customer Experience Specialist to create a welcoming environment for residents and assist prospective residents. This role requires an upbeat attitude, strong communication, and problem-solving skills. Responsibilities include greeting customers, responding to inquiries via phone, email, and text, ensuring apartment readiness, maintaining property standards, assisting with community events and social media, managing package deliveries, and nurturing vendor relationships. The position offers a flexible schedule, including weekends and evenings, and opportunities for growth into management. The company emphasizes innovation and exceptional customer experience, utilizing tools like Self-Guided Tours.

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Alkire Glen Apartments.

In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

  • Put your upbeat attitude, communication skills, and creativity into action.
  • Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
  • Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
  • Answer all phone calls to the property and take detailed notes and information.
  • Ensure apartments are ready to show daily and for upcoming move-ins.
  • Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
  • Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
  • Assist in planning community events and social media marketing.
  • Organize package room daily as packages are delivered.
  • Maintain community-related communications and vendor relationships.
  • Begin to kick start your career with room to grow into future management positions.

    • At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

    Ready to apply?
    You'll be redirected to Cottonwood Residential's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.