Real Estate

Part-Time Customer Experience Specialist at 5 Row Apartments

Virginia - Charlottesville, VAOnsitePart TimePosted 2 months ago

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Required skills

upbeat attitude
communication skills
resident inquiries
prospect inquiries
phone
email
text
package room organization
community communications
vendor relationships

Nice to have

social media marketing
Self-Guided Tours
innovation
new ideas

Role summary

5 Row Apartments is seeking a Part-Time Customer Experience Specialist in Charlottesville, VA, to enhance resident and prospect experiences. This role involves greeting customers, responding to inquiries via phone, email, and text, ensuring apartment readiness, and maintaining community standards. The specialist will also assist with event planning, social media marketing, package management, and vendor relations. A flexible schedule including weekends and evenings is required. This position offers growth opportunities into future management roles within Cottonwood Residential, a company focused on innovation and exceptional customer service.

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at 5 Row Apartments in Charlottesville, VA.

In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you

Put your upbeat attitude, communication skills, and creativity into action.
Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
Answer all phone calls to the property and take detailed notes and information.
Ensure apartments are ready to show daily and for upcoming move-ins.
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
Assist in planning community events and social media marketing.
Organize package room daily as packages are delivered.
Maintain community-related communications and vendor relationships.
Begin to kick start your career with room to grow into future management positions.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided
Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Ready to apply?

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