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Real Estate

Customer Experience Specialist at Sugarmont Apartments & Townhomes

Salt Lake City, UTOnsiteFull TimePosted 1 month ago

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Required skills

  • customer experience
  • resident inquiries
  • prospective residents
  • apartment homes
  • upbeat attitude
  • communication skills
  • full-time
  • flexible schedule
  • weekends
  • evening hours

Nice to have

  • Self-Guided Tours

Role summary

Sugarmont Apartments & Townhomes is seeking a Customer Experience Specialist to create a welcoming environment for residents and assist prospective residents in finding their ideal home. This full-time role requires a flexible schedule, including evenings and weekends. Responsibilities include greeting all visitors, responding to inquiries via phone, email, and text, ensuring property quality and readiness, understanding apartment details and pricing, assisting with community events and social media, managing the package room, and maintaining vendor relationships. The company offers competitive pay, quarterly bonuses, comprehensive benefits, 401k/HSA match, paid time off, and holidays. Cottonwood Residential values innovation, service, and creating meaningful connections, with an early adoption of Self-Guided Tours.

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Sugarmont Apartments.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

  • Put your upbeat attitude, communication skills, and creativity into action.
  • Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
  • Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
  • Answer all phone calls to the property and take detailed notes and information.
  • Ensure apartments are ready to show daily and for upcoming move-ins.
  • Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
  • Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
  • Assist in planning community events and social media marketing.
  • Organize package room daily as packages are delivered.
  • Maintain community-related communications and vendor relationships.
  • Begin to kick start your career with room to grow into future management positions.

    • Compensation & Benefits

  • Competitive base pay and quarterly bonus structure!
  • Full health, vision, dental, life, and disability benefits - available within 1-30 days!
  • Generous 401k and HSA Company match!
  • Paid time off – eligible for 3 weeks (120 hours) in 1st year!
  • 10.5 paid holidays!

    • At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

    Ready to apply?
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