Maintenance Supervisor at Cottonwood Apartments

About Cottonwood Residential

Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.

About the Role

The Maintenance Supervisor is responsible for leading the maintenance operations of the community, ensuring the property is well-maintained, safe, and operating efficiently. This role oversees the maintenance team, manages vendor relationships, and ensures timely completion of maintenance requests and preventative maintenance programs.

This position is ideal for a hands-on leader who combines strong technical expertise with team leadership, operational oversight, and a commitment to delivering an exceptional resident experience.

Key Responsibilities

Maintenance Operations & Property Oversight

Oversee all maintenance operations, including maintenance requests, make-ready processes, and preventative maintenance programs

Ensure the overall condition, safety, and appearance of the community meets Cottonwood standards

Schedule, prioritize, and assign work orders to ensure timely and efficient completion

Perform and support maintenance tasks as needed across HVAC, plumbing, electrical, and general repairs

Conduct regular inspections of the property to identify maintenance needs and potential risks

Ensure all work orders are completed accurately and closed out in a timely manner

Vendor & Inventory Management

Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines

Manage inventory, ordering, and delivery of maintenance supplies and equipment within budget

Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance

Maintain accurate records for materials, equipment, and vendor services

Team Leadership & Development

Lead, train, and develop the maintenance team, including Maintenance Technicians at all levels

Plan, assign, and direct daily work while setting clear expectations for performance and quality

Conduct hiring, onboarding, training, and performance management for maintenance team members

Provide coaching, feedback, and development opportunities to support team growth

Foster a culture of accountability, safety, and teamwork

Financial & Administrative Management

Manage maintenance-related expenses in alignment with the property budget

Support purchase order processes, vendor contracts, and cost tracking

Complete required reports, inspections, and documentation accurately and on time

Maintain SDS logs and ensure proper documentation of safety materials

Customer Service & Resident Experience

Ensure prompt and professional response to resident maintenance requests

Address and resolve maintenance-related concerns with a customer-first approach

Maintain strong communication with residents, office staff, and vendors

Support resident satisfaction and retention through quality service delivery

Safety & Compliance

Enforce all company safety policies and procedures, including OSHA standards

Train team members on safety protocols and ensure consistent compliance

Maintain awareness of regulatory requirements and ensure adherence to local, state, and federal laws

Identify and address safety hazards proactively

What You Bring

High school diploma or GED required

Valid driver’s license and reliable transportation required

2+ years of experience in multifamily property maintenance

2+ years of experience leading or supervising maintenance teams

EPA Certification (Type II or Universal) required

Certified Pool Operator (CPO) certification preferred

CAMT certification preferred

Proficiency in Microsoft Office required

Experience with Entrata preferred

Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems

Experience with inventory management, vendor coordination, and budgeting

Strong leadership, communication, and organizational skills

Ability to multitask and perform effectively in a fast-paced environment

Professional attitude with a strong customer service mindset

Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures

Ability to communicate effectively with residents, vendors, and team members

Availability to work standard community hours, including evenings and weekends

Availability to participate in an on-call rotation

Physical Requirements

Regularly required to stand

Ability to climb stairs, walk, and balance is frequently needed

Sit, stoop, kneel, crouch, or crawl is frequently needed

Push or pull to move equipment, appliances, open and close doors, etc.

Climb ladders to perform routine maintenance/repairs

Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed

Ability to taste or smell is frequently needed

Reaching above the shoulders frequently needed

Finger dexterity to operate tools frequently needed

Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons

Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus

Constant need for talking and hearing to communicate with residents and associates

Why Cottonwood Residential?

We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.

Cottonwood Residential is an equal opportunity employer.

Applicant Communication & AI Disclosure

Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.

By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!