Business Architect - PS

CanadaOnsiteFull TimeDistinguished / ArchitectPosted 2 months ago

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Required skills

Coveo
relevance technology
intelligent search
recommendations
generative AI
AI relevance platform
governance
planning
delivery
project lifecycle

Nice to have

cloud
AI
hosted solutions
Salesforce
ServiceNow
SharePoint

Role summary

Coveo is seeking a Business Architect for their Professional Services team. This role involves translating complex business needs into technical solutions using Coveo's AI relevance platform, focusing on intelligent search, recommendations, and generative AI experiences. The Business Architect will act as a trusted technical advisor, guiding customers from discovery to go-live, collaborating with stakeholders, and managing project lifecycles with Agile methodologies. Key qualifications include 8+ years in business analysis or solution architecture, experience with software/cloud implementations, strong organizational and communication skills, and familiarity with Agile. Experience with cloud, AI, Salesforce, ServiceNow, SharePoint, or commerce platforms, and Python scripting are advantageous.

Design intelligent experiences that actually make sense.

How do you translate complex business needs into elegant technical solutions that deliver real impact? As a Solution Architect on our Professional Services team, you’ll be the trusted technical advisor helping world-class customers unlock the full power of Coveo’s relevance technology.

You’ll work at the intersection of business, technology, and people, guiding customers through the design and delivery of intelligent search, recommendations and generative AI experiences that transform how they operate. From discovery to go-live, you’ll shape projects that matter.

As one of our Solution Architect, you will:

Act as a trusted advisor by understanding customer business challenges and translating them into scalable technical solutions.

Lead solution design, architecture, and implementation of Coveo’s AI relevance platform across customer digital ecosystems.

Collaborate with customer stakeholders, from technical teams to executive leaders, to align business goals and technology standards.

Guide customers through best practices in governance, planning, and delivery throughout the project lifecycle.

Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.

Partner with Coveo product management and customer success teams to share feedback and improve future implementations.

Here is what will qualify you for the role:

8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles

Proven experience delivering software or cloud implementation projects in a professional services or consulting context

Strong organizational skills and hands-on experience with Agile methodologies

Excellent communication and presentation skills, with the ability to engage both technical and business teams as well as executive stakeholders

What will make you stand out:

Experience working with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms

Background in customer-facing consulting roles, with a strong advisor mindset

Ability to write simple scripts in Python or similar programming languages

Experience with Salesforce or commerce platforms, with certification considered a strong asset

Do you think you can bring this role to life? Or add your own color?You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

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