Pre Service Specialist Preadmissions PAS
Required skills
- call center
- order management
- patient demographics
- insurance information
- medical necessity
- pre-authorization
- patient estimates
- contracted plan
- reimbursement allowances
- benefits
Nice to have
- pre-registration
- scheduling
- financial counseling
- medical terminology
- CPT codes
- procedure codes
Role summary
CoxHealth is seeking a Pre Service Specialist II for its Preadmission Services department in Springfield, Missouri. This role operates in a fast-paced call center environment, handling incoming and outgoing calls to serve as a liaison between patients, payers, and healthcare teams. Responsibilities include order management, verifying patient demographics and insurance, assessing medical necessity, obtaining pre-authorizations, calculating patient estimates, and potentially assisting with appointment rescheduling and financial assistance screening. The position requires a High School Diploma or equivalent and offers 20 hours per week with benefits.
Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807




Department:
1063 Preadmission Services SGFScheduled Weekly Hours:
20Hours:
per pay period- 3 8-hour shifts one week, 2 8 hour shifts the following week. 8-4:30pmWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
A Pre Service Specialist works in a fast paced call center environment. They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members. The Pre Service Specialist II is responsible for order management as well as verifying patient demographics, insurance information, medical necessity and pre-authorization requirements. Calculates patient estimates based on the service scheduled, contracted plan and reimbursement allowances, benefits and out of pocket thresholds. The Pre-service specialist II may also assist in rescheduling patient appointments when required. May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications and schedule appointments with the Financial Navigation Team.Education: ▪ Required: High School Diploma or equivalent Experience: ▪ Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience Skills: • Excellent customer service and interpersonal skills • Knowledge of medical terminology or CPT or procedure codes • Strong computer and relevant application use skills • Ability to multi-task in a fast paced environment • Ability to effectively adapt and respond to urgent needs and requests • Demonstrates initiative and self-motivation • Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: • Preferred: CHAA or CRCR