SHOP MANAGER

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

Why work at Craftsman Collision?

• Earn up to $150,000 per year (base salary + monthly/annual bonuses)
• Up to $10,000 signing bonus or relocation assistance amount (within Canada)
• Comprehensive benefits package
• Company provided vehicle and $250 gas allowance per month
• Modern facilities with state of the art equipment and tools
• Opportunities for professional growth and I-CAR training
• Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

What You’ll Do

• Lead daily shop operations to ensure efficiency, quality, and profitability.

• Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.

• Champion a culture of safety, continuous improvement, and customer care.

• Manage shop financials, KPIs, payroll, and vendor relationships.

• Promote Craftsman Collision in the community and support business development initiatives.

• Ensure compliance with all regulatory standards, company policies, and procedures.

What We’re Looking For

• 5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required).

• Post-secondary education in a related field is an asset.

• Strong understanding of shop operations, budgeting, and performance management.

• Excellent leadership, communication, and problem-solving skills.

• Knowledge of estimating software (Mitchell, Audatex, ALLDATA) and familiarity with ADAS/vehicle calibration systems considered an asset.

• Valid Class 5 driver’s license with a clean abstract.

• Legally entitled to work in Canada.