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Associate Territory Manager

Phoenix, AZOnsiteFull TimeManager / HeadPosted 13 hours ago

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Required skills

  • medical sales
  • healthcare business development
  • relationship builder
  • communication skills
  • earn trust
  • initiative
  • accountability
  • follow-through
  • willingness to learn
  • quick learner

Nice to have

  • sales
  • customer relationship management
  • healthcare
  • customer-facing role
  • medical practices
  • customer retention

Role summary

Cranial Technologies is seeking an Associate Territory Manager (ATM) for a developmental medical sales role focused on maintaining and growing referral relationships within an assigned market. Working with an experienced Clinical Sales Representative, the ATM will engage with pediatric practices to drive referrals for the DOC Band® and EarWell®. This role is designed for motivated individuals looking to start a career in medical sales, offering structured training, field coaching, and opportunities for advancement. Responsibilities include managing established relationships, executing account-specific plans to recover volume, collaborating on market growth strategies, delivering educational presentations, and utilizing CRM tools for activity tracking and reporting.

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.

About the Role:

The Associate Territory Manager (ATM) is a developmental medical sales role focused on protecting, strengthening, and growing established referral relationships within an assigned market. Working hand in hand with an experienced Clinical Sales Representative, you'll own consistent engagement with established pediatric practices—driving referral activity and account penetration for the DOC Band® and EarWell®—so the Clinical Sales Representative can focus on new business and strategic growth.

This role is ideal for a motivated, growth-oriented professional looking to launch a career in medical sales. Through structured training, field coaching, and progressive responsibility, you'll build the commercial, clinical-product, and business skills for future advancement at Cranial Technologies.

Key Responsibilities

  • Own Established Relationships: Serve as the consistent point of contact for an assigned portfolio of pediatric practices—building trusted relationships with pediatricians, NPs, PAs, referral coordinators, and office staff.
  • Protect and Grow the Referral Base: Monitor referral trends, identify at-risk or declining accounts, and execute account-specific action plans to recover volume and generate incremental consults. Ensure first-time referrers receive timely follow-up.
  • Partner with Your Clinical Sales Representative: Execute a coordinated market growth strategy with clear account ownership, communication routines, and shared growth priorities; contribute customer insights and competitive intelligence in regular territory planning sessions.
  • Educate Providers: Deliver in-service presentations and approved education on identifying and managing plagiocephaly, brachycephaly, and scaphocephaly, and promote appropriate use of the DOC Band® and EarWell®.
  • Use Data to Drive Results: Leverage CRM and reporting tools to segment accounts, prioritize activity, document interactions, and demonstrate accountability for referral retention and growth.
  • Grow Your Career: Complete a structured onboarding and development program, actively incorporate coaching, and build the competencies for potential advancement into a Clinical Sales Representative or other commercial roles.

    • Qualifications:

  • Bachelor's degree
  • Strong interest in building a career in medical sales or healthcare business development
  • Relationship Builder: Excellent interpersonal and communication skills, with the ability to earn trust with healthcare providers and office staff
  • Self-Starter: Demonstrated initiative, accountability, follow-through, and willingness to learn
  • Quick Learner Able to absorb clinical-product information quickly and communicate approved content accurately

    • Preferred Qualifications:

  • 1–3 years in sales, customer relationship management, healthcare, or a similar customer-facing role
  • Experience with healthcare professionals or medical practices; demonstrated success in customer retention or account growth
  • CRM experience

    • Why Join Cranial Technologies?

  • Competitive compensation with additional incentives and bonuses
  • Company transportation program
  • Comprehensive Medical, Vision, and Dental Insurance
  • 401k with Company Match
  • 18 Days PTO plus 7 Company Paid Holidays
  • Life Insurance and Short/Long Term Disability Insurance
  • Company provided laptop and cell phone

    • Required:

  • State-issued REAL ID compliant license or equivalent TSA accepted travel documentation required by start date

    • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

    You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance.

    Please, no phone calls to HQ or the clinics regarding the position.

    *internal candidates are not eligible for a sign-on bonus.

    #LI-Onsite

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