Healthcare

Patient Support Specialist

Mentor, OHOnsiteFull TimePosted 2 months ago

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Required skills

EHRs
scheduling systems
multi-line telephone systems
HIPAA
HIPAA protected environment
co-pays
deductibles
payment transactions

Role summary

Crossroads Health is seeking a Patient Support Specialist for their Mentor, Ohio location. This role is the first point of contact for patients, responsible for exceptional customer service and administrative support. Duties include scheduling appointments, verifying insurance, maintaining patient records, processing payments, and facilitating communication to ensure a positive patient experience. The position requires a minimum of two years of experience in a healthcare administrative, Front Desk, or Call Center environment, with proficiency in EHRs, scheduling systems, and standard office technology, as well as experience in a HIPAA-protected environment.

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

The Patient Support Specialist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. This position is responsible for scheduling appointments, verifying insurance coverage, maintaining accurate patient records, processing payments, and facilitating communication between patients, providers, and internal departments to ensure positive patient experience.

**This position will be located in Mentor, Ohio.

Essential Duties:

Collect, verify, and update patient demographic and insurance information. Register new patients and maintain accurate electronic health records. Ensure all required forms and documentation are completed.

Schedule, reschedule, and cancel patient appointments in accordance with organizational protocols. Coordinate provider schedules and appointment availability. Confirm appointments and communicate scheduling changes to patients.

Collect co-pays, deductibles, and other patient payments. Process payment transactions and provide receipts. Communicate with billing departments to resolve discrepancies and obtain missing information. Insurance eligibility Verification experience.

Perform data entry, document management, scanning, filing, and record maintenance. Prepare correspondence and reports as needed.

Greet patients and visitors professionally and courteously. Respond to patient inquiries by phone, email, and in person. Assist patients with questions regarding services, insurance, and billing processes.

Requirements:

Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center environment.

Must be proficient in electronic health records (EHRs), scheduling systems, multi-line telephone systems, computers, fax machines, scanners, copiers, voicemail, and other standard office technology.

Must be experienced working in a HIPPA protected environment.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are a drug free work environment and all new hires will be required to pass a 10 panel drug screen which includes detection of THC.

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Patient Support Specialist

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Required skills

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