Assistant General Manager
Required skills
- revenue goals
- collections
- front desk staff
- housekeeping staff
- Kid's Crunch staff
- Personal Training
- Group Fitness
- inventory management
- payroll
- bank deposits
Nice to have
- sales goals
- community outreach
Role summary
The Assistant General Manager supports the General Manager in overseeing the daily operations of a fitness club, ensuring high-quality service and facilities for members and prospects. This full-time, salaried exempt role involves achieving revenue goals, managing collections, leading and training staff across various departments (front desk, housekeeping, Kid's Crunch, Personal Training, Group Fitness), and ensuring operational efficiency. Responsibilities include inventory management, payroll, bank deposits, club maintenance, and adherence to policies regarding cleanliness, safety, and security. The position requires a strong understanding of standard operating procedures and a commitment to fostering a professional and inviting member environment.
- Free gym membership
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
Assistant General Manager
Job Description & Performance Expectations
JOB DESCRIPTION
The Assistant General Manager is responsible for assisting the General Manager in day-to-day operations of the
club to ensure members and prospects receive the highest quality of service and facilities. This is a full-time,
salaried exempt position.
HOURS
• Monday – Thursday: 9:30 AM – 6:30 PM
• Friday: 9:30 AM – 3:30 PM
• Saturday or Sunday: 8:00 AM – 12:00 PM
Hours can be changed and are dependent on the club's pacing to sales goals and community outreach events.
RESPONSIBILITIES & EXPECTATIONS
Sales, Revenue & Collections
• Achieve target revenue goals through leadership and motivation of employees
• Daily past due account collections and calls
• Monitor flagged check-ins to increase revenue and collections
• Conduct tours and telephone inquiries for prospective members
Leadership & Team Development
• Train and supervise the front desk, housekeeping, and Kid's Crunch staff
• Coordinate and work with other departments, including Personal Training and Group Fitness
• Promote a professional and inviting environment that enhances the quality of service and care offered to
members
Operations, Administration & Compliance
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Demonstrate a working knowledge of all standard operating procedures and policies
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, and
general club maintenance
• Ensure the club meets standards for cleanliness, maintenance, safety, and security
• Other duties as assigned
These duties and responsibilities may change at any time.
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