E-commerce, Retail, Technology, Private Equity

Bike and Ski Service Shop Assistant Manager

Ogden, UTOnsiteFull TimeManager / HeadPosted 1 month agoVisa sponsorship available

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Required skills

Ski and Snowboard tuning
Ski and Snowboard Mounting
Bicycle repair
Bicycle tuning
customer service
inventory management
staff training
process improvement
scheduling
cash handling

Nice to have

passion for outdoor activities
communication skills
highly motivated
organized
outdoor activities

Role summary

Backcountry Outlet is seeking a motivated and organized Shop Assistant Manager for its new retail division. This role supports the Store Manager in daily operations, focusing on customer engagement, expert gear guidance, and providing ski, snowboard, and bike services. Responsibilities include managing inventory, staff training and supervision, handling transactions, ensuring store organization and security, and implementing processes to improve shop efficiency. The ideal candidate has a passion for outdoor activities and proficiency in ski/snowboard tuning/mounting and bicycle repair.

Bike and Snow Shop Assistant Manager. Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. The ideal candidate has proficient knowledge in Ski and Snowboard tuning and Mounting, Bicycle repair and tuning knowledge, and the willingness to learn new tune machines.

Backcountry Outlet is seeking a highly motivated and organized Shop Assistant Manager to assist our Store Manager in the daily operations of our brick-and-mortar retail and rental store. The ideal candidate will be passionate about the outdoors and have experience in Bike and Snow shop management, as well as excellent communication and customer service skills.

This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

This position will report into the Retail Store Manager.

What You’ll Do:

Assist the Store Manager in managing the day-to-day operations of the retail/rental store, including rental inventory, shop supply inventory, shop scheduling, and more. 

Ensure that the shop is always clean, organized and well-stocked 

Assist the Store Manager in opening and closing the store 

Ensure the store is properly secured, and alarm systems are functioning correctly 

Manage cash and credit card transactions, and perform daily cash reconciliations 

Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager

Train and supervise shop staff to ensure they are knowledgeable about all processes and the products we sell and provide exceptional customer service 

Protect store assets following loss prevention and safety standards 

Develop and maintain relationships with customers to build customer loyalty and repeat business 

Assist in the development and implementation of processes to increase shop efficiency

Maintain tune and mount scheduling

Schedule employees to run tune, rental, and Ski shop

Train employees in proper operation and safety of shop

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