Customer Service Representative/ Route Coordinator

North Battleford, SKOnsiteFull TimePosted 1 month ago

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Required skills

customer service
route coordination
retail operations
delivery routes
scheduling
lifting 50+ lbs
job task planning
organizing
Samsara GPS tracking
cash out procedures

Nice to have

RCMP criminal record check

Role summary

This temporary position, with potential to become permanent, involves overseeing retail front operations and coordinating delivery routes. Responsibilities include providing excellent customer service, managing daily retail operations, scheduling efficient delivery routes, and maintaining clear communication between drivers and the production team. The role requires problem-solving, critical thinking, and the ability to work with minimal supervision, including lifting up to 50+ lbs. Key duties involve managing drivers, scheduling maintenance, handling transactions, stocking shelves, and maintaining store cleanliness.

Benefits:

Dental insurance
Training & development
Vision insurance
Wellness resources

This is a temporary position with the chance to become permanent.

The Customer Service Representative/ Route Coordinator is responsible for overseeing the retail front at our store, ensuring excellent customer service for walk-in clients, answering and directing phone calls and emails and managing day-to-day retail operations. In addition, this role coordinates the delivery routes for our delivery driver, ensuring efficient scheduling, timely deliveries, and clear communication between the delivery driver and the production team. Our Customer Service Representative is the face of the company and must establish and maintain a professional relationship with all parties involved in day to day operations and be happy to help our customers carry out their products including 5 gallon water bottles and 50 lb. bags of softener salt.

Qualifications:

-Ability to work with minimal supervision.
-Must be able to lift/carry 50+ lbs.-Criminal record check by RCMP supplied.-Problem solving.-Critical thinking.-Job task planning and organizing.

Responsibilities:

-Leadership, management, keeping Delivery Driver accountable.-Schedule, track, and file vehicle maintenance records.-Closing driver transactions.-Open and close the store.-Closing out the day with cash out procedures.-Ensure all store shelves are stocked.-Samsara GPS tracking.-Manage and maintain cleaning common areas (kitchen, office bathroom, store) daily ex: sweep and mop.-Clean and maintain retail area ex: dusting at least 3 times per week-Garbages in store and offices and office bathroom.-Book and maintain routing for new customers.-Maintain customer account records.

Perks & Benefits:

Fleet pricing on fuel for your personal vehicle
Free bottled drinking water
Employee discount on everything we sell!
Company parties & team builders experiences
Culligan Cares employee reward program
Safety training provided
Massage, acupuncture chiropractor
Vision, prescription, dental
Arive Employee Assistance Program (EAP)

Ready to apply?

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