Cash Applications - Team Lead

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com. Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results

The Position

The EFT Lead Cash Applications is responsible for overseeing and supporting the daily processing, validation, reconciliation, and application of customer payments received through electronic payment methods. This role serves as the primary resource for EFT-related activities, ensuring payments are accurately balanced, validated, and applied while maintaining strong internal controls and resolving exceptions in a timely manner. Key responsibilities include splitting and managing EFT batches, performing Billtrust match validations, researching and resolving Billtrust wire exceptions, maintaining the refund tracking process, balancing EFT activity, and processing Billtrust batches. The EFT Lead will also provide day-to-day guidance and support to team members, assist with workload management, help resolve complex payment application issues, and serve as a subject matter expert for EFT and Billtrust processes. In performing these duties, the EFT Lead must be proficient in researching unapplied payments, analyzing banking and remittance data, collaborating with customers and internal partners to obtain payment details, identifying process improvement opportunities, and ensuring accurate and timely cash application while supporting departmental goals and service level expectations.

Essential Functions

• Review daily raw file/EDI reports and prepare cash receipt statistics
• Perform and validate BT processing, including coverage for team absences
• Assign and validate daily cash application batches to ensure accuracy and productivity
• Monitor, research, and resolve BT wire and cash application exceptions
• Maintain the refund tracker and ensure timely follow-up on outstanding items
• Balance and reconcile daily cash receipts within established service level agreements
• Collaborate with team members to support workflow coverage, process compliance, and continuous improvement initiatives
• Perform other cash application-related duties and special projects as assigned

Qualifications

Three (3) to five (5) years’ experience in lockbox processing, research, cash applications, credit card processing, or accounts receivable in an ERP system

Strong proficiency in Excel

Basic understanding of accounting concepts related to billing and cash applications required; undergraduate degree in accounting or business a plus

Strong research skills and attention to detail

Extremely organized with strong data entry skills

Customer service experience a plus

High degree of professional integrity; really cares about getting the right answer

Solid written and verbal communication skills

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.