Marketing Automation, SaaS, Customer Engagement

Product Manager, Agent

RemoteRemoteFull Time$137,000–$156,000 /yrPosted 1 month ago

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Required skills

Product Management
SaaS
AI-powered tooling
activation
retention
metrics
data-driven
experimentation
Product
Marketing

Nice to have

agentic experience
AI-first marketer

Role summary

Customer.io is seeking a Product Manager to enhance the initial customer experience, focusing on their first weeks with the platform. This role is central to the self-serve business, working with a dedicated pod to improve activation and retention. The Product Manager will own the product experience of the company's agent, ensuring it's competitive and valuable for AI-first marketers. Responsibilities include identifying and resolving friction points through data and experimentation, defining success metrics, and collaborating with cross-functional teams like Marketing, CX, and Design. The ideal candidate has 3+ years of SaaS product management experience, ideally with AI-powered tooling or agentic experiences, strong analytical and experimentation skills, and excellent communication abilities. This is a remote, async-first position.

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.

What we value

Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.

Bias to experiment — you'd rather run a test than debate an opinion.

Clear communication — you make complex tradeoffs easy for others to follow.

Ownership without ego — you drive your area forward and know when to ask for help.

What you'll do

Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.

Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.

Find and resolve friction points using data, experimentation, and customer insight.

Define and track success metrics for activation, retention, and monetization.

Partner with Marketing, CX, and Design to ensure success across all touch points

Work with Engineering to scope and deliver improvements that produce customer value

Communicate priorities and progress clearly across teams and leadership.

What we're looking for

3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.

Experience using or developing AI-powered tooling in your product workflow

A track record of improving activation or retention metrics.

Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.

Experience collaborating across Product, Marketing, and CX.

A clear communicator who simplifies complexity and drives alignment.

Deep curiosity about what helps customers succeed.

Comfort working autonomously in a remote, async-first environment.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.

Zone 1: $164,400–$187,200.

Zone 2: $150,700–$171,600.

Zone 3: $137,000–$156,000.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

30-minute call with a Recruiter
30-minute video call with the Hiring Manager
60-minute Product Case discussion with Engineering team members
60-minute Product Case Review call with a panel

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

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