Marketing Automation, SaaS, Customer Engagement

Sr Account Manager, EMEA

RemoteRemoteFull TimeSeniorPosted 2 months ago

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Required skills

UK
Ireland
mid-market
enterprise
renewals
expansion
churn mitigation
ROI
forecasting methodology
usage data

Nice to have

SaaS commercial role
revenue number ownership
ARR management
technical stakeholders
non-technical stakeholders

Role summary

Customer.io is seeking a Senior Account Manager for its EMEA team, based in the UK or Ireland. This revenue ownership role involves managing a portfolio of mid-market and enterprise accounts, focusing on renewals, expansion, and building strong customer relationships. The ideal candidate will have 3+ years of experience in a similar SaaS commercial role, with proven ability in revenue growth, accurate forecasting, and multi-threaded relationship building. Responsibilities include developing commercial strategies, identifying new use cases, articulating ROI, and collaborating with Customer Success and Sales teams. A strong communicator comfortable with data analysis and building dashboards is preferred.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

Commercial ownership — you treat your book of business like it's yours, because it is

Forecasting discipline and data-driven decision-making, not gut feel

Multi-threaded relationships — you build trust across the org, not just with one champion

Expansion through value, not feature gates or mechanical levers

Close partnership with Customer Success — you see CS as a collaborator, not a handoff

What you'll do

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation

Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly

Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology

Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor

Partner closely with Customer Success on account health and with Sales on expansion deals

Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)

Experience managing $5m ARR, predominantly in the MM space

Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation

A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own

Comfortable pulling usage data, tracking health scores, and building your own dashboards

Strong communicator — clear and persuasive with both technical and non-technical stakeholders

Based in the UK or Ireland

Compensation & Benefits

We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
Take-Home Assignment
1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Ready to apply?

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