Business Process Automation Specialist

Location: Agoura Hills, CA | On-site Monday-Thursday, Fridays optional remote

About the Role

Cydcor partners with Fortune 500 and emerging companies to drive customer acquisition and business growth. We are looking for a Business Process Automation Specialist to identify opportunities for process improvement and independently develop, implement, and support practical AI and automation solutions.

This hands-on role combines business process analysis, technical development, and stakeholder collaboration. You will work with internal teams and the independent field sales network to understand business challenges, build reusable solutions, and provide technical resources and support to help users adopt new tools.

What You’ll Do

Business Process Improvement

· Collaborate with internal teams and the independent field sales network to understand business needs and identify opportunities where AI and automation can improve efficiency

· Assess existing workflows, identify repetitive tasks, and prioritize opportunities for reusable solutions

· Gather feedback from participating users and recommend improvements based on practical business needs

AI & Automation Development

· Design, build, test, document, and maintain automation solutions and AI-enabled tools, primarily using Google Workspace

· Develop reusable, configurable solutions rather than one-off tools for individual offices

· Evaluate emerging AI and automation tools, test promising options, and assess their potential business value

· Handle confidential business and compensation-related information with appropriate care and discretion

Implementation & Support

· Provide demonstrations, clear user guides, and technical support for available solutions

· Support interested users with implementation and troubleshooting while gathering feedback to improve tools

· Work with internal departments and participating independent sales offices to evaluate solution effectiveness and opportunities for broader use

· 1+ years of relevant experience in workflow automation, business process improvement, AI enablement, business intelligence, or a related field

· Demonstrated experience identifying business process improvement opportunities and independently building, testing, and deploying automation solutions from concept through implementation

· Experience using scripting, low-code/no-code tools, or automation platforms to solve business problems

· Ability to translate business requirements into working solutions and explain technical concepts clearly to non-technical users

· Experience documenting tools and providing user-facing technical support

· Ability to work independently and collaborate with internal and external stakeholders

· Bachelor’s degree in a related field or equivalent experience

· Ability to travel approximately 10% for business needs, including visits to participating independent sales offices (percentage to be confirmed)

Preferred Qualifications

· Google Apps Script, JavaScript, Google Sheets, and other Google Workspace tools

· Experience with CRM, commission, or reporting data from systems such as Salesforce, Xactly, or Qlik

· Hands-on experience with ChatGPT, Claude, Gemini, or similar AI tools

· Experience with APIs, Python, or system integrations

· Experience supporting sales operations, multi-location businesses, or independent business owners

· Experience assessing technology vendors and measuring the business value of solutions

Additional Information

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law.

This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required. Please contact Cydcor’s People Services Department for a detailed listing of essential functions, as required

· Medical, dental, and vision insurance

· 401(k) with company match

· Generous PTO and holidays

· Career development programs

· Compensation: 110k + bonus opportunity