Traffic Coordinator

General Purpose

Oversee transportation logistics of fluid milk products for DFA and external customers throughout the United States and ensure products are delivered on time, at a competitive cost, and according to all applicable regulations. Direct, arrange, and track delivery schedules and investigate delivery issues. Find qualified carriers and develop and manage all aspects of the carrier relationship, which includes the authority to hire and cease usage of a carrier. Negotiate freight rates with carriers and customers for best cost and delivery. Analyze delivery costs and recommend more cost effective methods of transportation. Develop and maintain strong customer relationships and interact daily with DFA production/plant facilities, carriers, and external customers. Work in a fast-paced environment, which includes daily scheduling and handling multiple routes, drivers, and deliveries.

Job Duties and Responsibilities:

• Oversee the timely delivery of fluid milk products by interacting daily with DFA and customer plant locations, arranging delivery schedules, determining carrier usage, and tracking deliveries through completion
• Input daily load information into the traffic management system (TMS) and secure and tender the loads to the carrier base
• Find qualified carriers; initiate, develop, and manage all aspects of the carrier relationship (rate changes, communications, problem resolution, etc.)
• Negotiate freight rates with carriers and customers for best cost and delivery to secure and move loads
• Communicate with carriers on all contract and insurance requirements
• Obtain new business and grow current customer base by providing excellent service and follow up
• Communicate hourly to daily with DFA and customer plant locations ensuring needs are met to maintain efficient plant operations
• Ensure DFA carriers service both internal and external customers at a high level, meeting/exceeding customer service KPIs
• Investigate and resolve any delivery-related issues or concerns
• Keep updated and knowledgeable of all applicable regulations (DOT and trucking regulations)
• Perform afterhours and weekend duty as assigned or as needed
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience

• Undergraduate degree in logistics, supply chain, or related curriculum (or equivalent combination of experience and education)
• 2 to 5 years of transportation experience
• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities

• Knowledge of requirements necessary to ensure food safety and supply chain integrity is maintained at all times
• Excellent knowledge of trucking and DOT guidelines
• Excellent problem solving skills
• Knowledge of and skill with Microsoft Office Suite and company computer systems
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to work under pressure until a situation is resolved
• Able to work within a team concept and an open work environment
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans