Cybersecurity, Software, SaaS, Internet

Customer Success Manager

New York, NYHybridFull Time$117,300–$126,000 /yrPosted 12 days ago

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Required skills

Customer Success
Account Management
B2B SaaS
full customer lifecycle
renewals
upsell
product adoption
product analytics
health metrics
CRM platforms

Nice to have

Cybersecurity
security-focused SaaS platforms
builder mindset
optimize processes
scale operational efficiency
learning agility

Role summary

Dashlane is seeking a Customer Success Manager for its New York City office, operating on a hybrid schedule. This role focuses on proactive customer retention and expansion for mid-market accounts, managing the full customer lifecycle from onboarding to renewal and upsell. The CSM will act as a strategic advisor, driving product adoption and leveraging AI for operational improvements and risk detection. The ideal candidate has 3+ years of B2B SaaS Customer Success or Account Management experience, proficiency with CRM and analytics tools, and comfort with generative AI. Prior experience in Cybersecurity or IAM is preferred, as is a 'builder' mindset focused on process optimization.

About Dashlane

Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.

We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane, including how we work, how we hire, and the benefits of being a Dashlaner.

About the Role:

As a Customer Success Manager, you will be a pivotal player in transitioning our mid-market customer base from reactive maintenance into a disciplined, proactive retention and expansion engine. Joining an ambitious, high-performing team coming off its strongest year to date, you will take full-lifecycle ownership of accounts—from onboarding through product adoption, renewal, and upsell. You will act as a strategic advisor to our clients, ensuring they achieve maximum value from our core products (particularly the Omnix Platform) while actively elevating our internal operations through strategic account planning, AI-driven workflows, and process automation. This is a unique opportunity to challenge conventional CS processes, move upmarket, and leave a lasting footprint on how our organization operates. This role is based in our New York City office on a hybrid schedule (in-office Mondays, Tuesdays, and Thursdays).

At Dashlane you will:

Own the complete customer journey for a portfolio of mid-market accounts, guiding clients seamlessly from initial onboarding to long-term partnership.

Lead consultative renewals and drive account expansion, proactively identifying commercial opportunities and protecting overall retention.

Accelerate user adoption and engagement across core products like Omnix, ensuring customers realize ongoing strategic value.

Design and execute tiered account strategies, delivering consultative executive business reviews for high-growth accounts while utilizing automation for scaled touchpoints.

Spearhead operational initiatives and leverage modern AI workflows to streamline portfolio analysis, improve risk detection, and elevate team-wide execution.

Partner cross-functionally with Sales, Product, and Support to champion the voice of the customer and resolve complex escalations.

Requirements:

3+ years of Customer Success or Account Management experience within a fast-paced B2B SaaS environment.

Proven experience managing accounts across the full customer lifecycle from onboarding to renewals

Experience using product analytics, health metrics, or CRM platforms to assess account health, forecast risk, and plan account strategy.

Comfortable using generative AI tools (e.g., ChatGPT, Gemini) to streamline daily workflows, draft communications, and synthesize portfolio data.

We're Also Looking For:

Prior experience within Cybersecurity, Identity and Access Management (IAM), or security-focused SaaS platforms.

A "builder" mindset with an innate drive to optimize processes, build playbooks from scratch, and scale operational efficiency.

High learning agility and intellectual curiosity—eager to dive deep into nuanced technical products and complex customer operating models.

What Dashlane offers you:

Equal Parental leave - regardless of gender, up to 20 weeks fully paid leave to take care of their new baby, within the first year of birth or adoption

Mental health services through Spring Health and well-being days

Mentorship program - select your mentor from our internal pool and continue your learning path!

Comprehensive health coverage, including dependents

Unlimited PTO

Betterment 401(k) retirement plan

Paid holidays and sick leave

Donation matching program - give back to the community and support actions that lead to positive social impact under the historically marginalized communities. Every donation will be matched by Dashlane, up to $500 per year

Weekly lunch in the office and monthly happy hour

Team buildings & seasonal social events and many more

Salary Range:

The target total compensation (OTE) for this role is $117,300 – $126,000 inclusive of base salary and variable components.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at Dashlane.

Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other Dashlaners. We expect the majority of the candidates who are offered roles at Dashlane to fall healthily throughout the range based on these factors.

Diversity, Equity, Inclusion and Belonging at Dashlane:

As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this here.

Your interview experience:

To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane. Feel free to browse our blog to find more information about our product and how we work.

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