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Information Technology & Services

Sustainment Lead / O&S Manager - ACWS

Washington, DCOnsiteFull TimeLead$160,000–$170,000 /yrPosted 2 months agoVisa sponsorship available

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Required skills

  • ITIL Foundation
  • Jira
  • AESMP
  • AWS
  • Appian
  • AI concepts

Nice to have

  • Army production systems
  • DoD production systems
  • low-code applications
  • COOP/DR planning
  • secure cloud environments

Role summary

The Operations & Sustainment Lead / O&S Manager will oversee production environment operations and sustainment activities for ACWS. This role involves managing Tier 3 incident and defect resolution, monitoring system health, coordinating releases and security patching, and reporting on SLA performance. The position requires strong experience in IT operations, incident management, and root cause analysis, with knowledge of AWS and Appian platforms. The lead will also be responsible for stakeholder communication, operational readiness, and COOP/DR planning. A Bachelor's degree and relevant certifications like ITIL Foundation, AWS Certified SysOps Administrator, and SAFe® DevOps Practitioner are required.

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

Operations & Sustainment Lead Summary: Leads Operations and Sustainment activities by overseeing production environment operations, Tier 3 incident and defect resolution, system health monitoring, release coordination, security patching, and SLA performance reporting to sustain reliable mission operations.

Required Skills:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • 7+ years of experience leading IT operations and sustainment for enterprise mission systems, preferably within large-scale DoD environments
  • Strong experience managing Tier 3 technical support, incident and defect resolution, SLA/SLO tracking, and root cause analysis using tools such as Jira and AESMP, with knowledge of AWS environments and the Appian platform
  • Ability to monitor system health, maintain operational SOPs, and coordinate production communications
  • Experience supporting release coordination, outage scheduling, security patching, and operational readiness activities
  • Ability to brief system health, performance metrics, SLA compliance, and operational risks to stakeholders
  • Working knowledge of AI concepts and practical applications
  • CompTIA Security+ required. ITIL, AWS operations, Scrum, or Appian certification preferred
  • Secret Clearance

    • Desired Qualifications:

  • Experience supporting Army or DoD production systems, Appian or low-code applications, COOP/DR planning, and secure cloud environments is highly desired

    • Responsibilities:

  • Oversee ACWS production environment operations and sustainment activities
  • Manage Tier 3 incident and defect resolution in accordance with SLAs
  • Monitor system health, maintain SOPs, and conduct root cause analysis for operational issues
  • Coordinate system communications, outage scheduling, traditional releases, and security patching
  • Provide defect prioritization recommendations and support COOP/DR planning
  • Participate in recurring Production Status Meetings to report system health, performance metrics, and SLA compliance

    • #DSA209

    #LI-JE1

    The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.

    DSA - Salary Pay Range$160,000—$170,000 USD

    Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

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