Service Delivery Supervisor - Onsite (FL)
Required skills
- medical record requests
- multiple platforms
- two computer monitors
- Risk Management Team
- escalation calls
- centralized call centers
- operational strategies
- client management
- HIPAA
- Power BI
Nice to have
- EMR
- EPIC
- Cerner
- production/metric-based
- team building
- elevating careers
Role summary
A Service Delivery Supervisor is needed to oversee a team processing medical record requests in a high-volume, onsite production environment in Miami Beach, FL. This full-time role involves leading, training, and motivating staff, managing client relationships, ensuring HIPAA compliance, and coordinating with various teams. The supervisor will also be responsible for process improvement, operational strategies, and handling escalations. Key qualifications include 1-2 years of Health Information experience, proficiency in MS Office and Power BI, and strong leadership and communication skills. Experience with EMR systems like EPIC or Cerner, and previous production/metric-based work are preferred.
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
Position Highlights:
You will:
What you will bring to the table:
Bonus points if:
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship.Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
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