Service Center Manager

Cedar Rapids, IAOnsiteFull TimeManager / HeadPosted 1 month ago

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Required skills

LTL
Transportation Industry
Drivers
Dock Workers
Sales Staff
Budget
DOT
EPA
ICC
OSHA

Nice to have

Service Center Manager
Servant Leadership
Customer Oriented

Role summary

The Service Center Manager is responsible for overseeing all aspects of Service Center operations, ensuring efficiency and alignment with corporate objectives. This role involves managing personnel, analyzing performance and revenue, identifying sales opportunities, and developing strategic action plans. Key responsibilities include ensuring safety compliance, managing budgets, handling freight claims, and maintaining facility standards. The manager also plays a crucial role in recruiting, training, and developing service center staff, fostering a positive and customer-oriented work environment.

Overview

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.

Responsibilities

Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
Maintains excellent communication with external and internal customers
Analyzes revenue statistics
Identifies sales opportunities and develops customer solutions
Keeps fully informed of competitor developments
Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
Develops sales/marketing action plans to maximize territory revenue
Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
Evaluates all freight claims
Ensures that Service Center premises are protected and maintained
Facilitates informational meetings with Service Center team members
Effectively handles special assignments as directed

Qualifications

Knowledge of the LTL/ Transportation Industry
Managed Drivers and Dock Workers
Managed a Sales staff
Has been responsible for developing and following a budget

Benefits

Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days

manager, service center manager, service center, leader, servant leadership, transportation, operations, trucking, LTL, culture, great company, family, customer oriented

Ready to apply?

You'll be redirected to Dayton Freight Lines, Inc.'s application page.