Mission Director - Space
Required skills
- customer retention
- customer satisfaction
- account expansion
- revenue retention rate
- time-to-value
- product adoption
- trusted advisor
- hero health score
- cross-selling
- Space Force
Nice to have
- Kubernetes
- Cloud Environments
- Infrastructure-as-code
- Continuous Delivery
- automation tooling
- GitOps
Role summary
Defense Unicorns is seeking a Mission Director for the Space domain within their Federal Business Unit. This role focuses on ensuring customer retention, satisfaction, and account expansion by acting as a trusted advisor and driving product adoption. Key responsibilities include managing customer relationships, facilitating onboarding and time-to-value, advocating for customer needs, identifying expansion opportunities, and relaying feedback to the Product team. The position requires tracking KPIs like retention rates and hero health scores, and conducting QBRs. The ideal candidate will have experience in federal sales and account management within the space domain.
This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000)
Role Description:
The Mission Director is a quota-carrying, full-lifecycle business owner responsible for identifying, shaping, closing, and executing new business within the Space Force, with a focus on Space Systems Command (SSC).
You will build trusted relationships with Mission Heroes (our customers), identify meaningful problems, shape solutions using Defense Unicorns products, and lead opportunities from initial discovery through contract award. Once awarded, you will remain accountable for the contract throughout its lifecycle, including cost, schedule, performance, staffing, margin, and customer satisfaction.
This role is designed for someone who wants broad ownership. As the portfolio grows in size and complexity, you will increasingly lead through program managers and delivery leaders while retaining accountability for portfolio outcomes.
Responsibilities:
The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise.
1. Build the Business
2. Shape and Close Opportunities
3. Own Contract Execution
4. Build and Lead the Team
5. Grow the Portfolio
Candidates located near Space Force customer and acquisition hubs, particularly Los Angeles or Huntsville, are preferred. These locations are not required; candidates in other locations will be considered.
Ability to travel approximately 25–40%, including regular travel to customer locations, is required.
Preferred Experience and Qualifications:
Who We Are
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
What We Do
We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.
Who We Serve
Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.
What We Work On
Benefits Our Unicorns Enjoy
Health:
Financial:
Leave:
Learning:
Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.
At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
CCPA DISCLOSURE
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