Clinical Support Specialist
Required skills
- Florida resident
- Patient Care Coordinator
- Medical Assistant
- patient care plan
- computer programs
- Multitasking
- Patient care
- Processing orders
- Phone triage
- telemedicine
Nice to have
- Pharmaceutical experience
Role summary
Defy is seeking a Patient Care Coordinator to join their team. This role is crucial in the patient care plan, requiring patience, integrity, communication, and understanding to guide patients towards better health. The ideal candidate is outgoing, enjoys helping people, can quickly learn new computer programs, and excels at multitasking, communication, and critical thinking. Responsibilities include processing orders, phone triage via telemedicine, guiding patients through injection administration, handling calls, completing medical necessity letters, communicating with providers and patients, assisting with product orders, and explaining treatment procedures. Proficiency in medical terminology, computer skills (Outlook/Microsoft, EMR systems), and multitasking are essential. A minimum of 1 year of experience in a healthcare setting is required. Pharmaceutical experience is encouraged.
Must be a Florida resident to apply.
What Are We Looking For?
Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.
Responsibilities
- Processing orders
- Phone triage patients throughout the country via telemedicine
- Walking patients through administering injections to themselves
- Take incoming calls in med staff queue
- Complete letter of medical necessities, travel letters
- Communicating via email/phone with providers, patients, and staff
- Assist patients with ordering products
- Sending C/O through Med portal
- Explaining treatment procedures to patients and providing follow up education
- Handle high volume outbound and inbound calls
- Multitasking skills through EMR, Med queue, and other systems
- Phone and email etiquette
Qualifications
- Proficient in medical terminology
- 1 + years' experience in healthcare setting required
- Associate degree preferred but not required
- Pharmaceutical experience encouraged
- 1+ years of experience in a Healthcare setting
- Excellent interpersonal and communication skills via email and verbal
- Proficient in computer skills (Outlook/Microsoft) and EMR systems
- Multitasking and system navigation skills
- Coachable and a team player
Shifts Available (Training is 4-6 weeks from 8:00am-4:45pm.)
- Monday-Friday 12:00pm-8:45pm
- Monday-Friday 12:15-9:00pm
Compensation: starting $18.50/hr (not negotiable)
Benefits
- PTO
- Paid Holidays
- Medical
- Dental
- Health insurance
- Employee Discount on services
- *Benefits are subject to change at any time
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