Business Insight and Analytics Analyst, Parks

Overview

Delaware North is hiring a full-time Business Insight and Analytics Analyst to join our Parks and Resorts team at our global headquarters in Buffalo, New York. As a Business Insight and Analytics Analyst, you will be responsible for providing actionable insights to drive strategic growth and operational excellence. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team. 

Must be eligible to work in the US without sponsorship.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Apply advanced analytical methods and tools to evaluate business performance across sales, labor, marketing, and product margins, delivering insights that drive growth and operational efficiency.
• Conduct financial and operational impact assessments of promotions, new products, and process changes, providing data-driven recommendations to support strategic planning
• Design and maintain dashboards, reports, and visualizations using Tableau and other BI tools to communicate KPIs, trends, and performance metrics to business stakeholders. 
• Leverage business intelligence, market research, and industry trends to uncover opportunities that enhance the guest experience and expand market reach 
• Analyze category and line-of-business performance to inform pricing, product, and distribution strategies that increase take rate and maximize profitability 
• Collaborate with Enterprise Data and other analytics teams to support data architecture and warehousing initiatives, ensuring analytical needs are represented in cross-functional projects

Qualifications

• Bachelor's degree in business, economics, finance, math, statistics, or related field
• Minimum of 3 years of experience in analytical roles; experience in hospitality or retail preferred
• Demonstrated experience anticipating business needs and trends, with a track record of delivering insights that inform strategic decisions and operational improvements 
• Experience developing innovative data visualizations and reports that persuade stakeholders and support data-driven decision-making across business functions 
• Strong proficiency in analytics and predictive tools such as advanced Excel, R, or similar, and experience with database and BI toolsets; practical experience with Databricks and Tableau is a plus
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook
• Strong knowledge of and experience with financial analysis and reporting
• Adept at SQL queries, report writing, and presenting finding 

This position starts at a minimum of:

$ 62354 per year