Information Technology, Hardware, Software, Services, Cloud Computing

Field Service Engineer 2 - Lancaster, Pennsylvania

LancasterOnsiteFull Time$74,000–$96,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

Field Service
hardware
client sites
customer facing
reporting
networking
Fiber
server stacks
diagnostics
logs

Nice to have

Dell EMC Proven Professional
CPSD
Server
PowerEdge
CompTIA
A+

Role summary

Dell Technologies is seeking a Field Service Engineer 2 to join their Field Service Team in Lancaster, Pennsylvania. This role involves providing on-site technical support for hardware and software at customer locations. Responsibilities include triaging issues, executing action plans, documenting results, replacing parts, and performing server testing and validation. The ideal candidate will have 5+ years of relevant experience, a technical degree or equivalent, and experience in customer-facing roles and networking. Preferred qualifications include Dell EMC or CompTIA certifications.

Field Services Engineer 2

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field Service Team in Lancaster, Pennsylvania.

Responsibilities

What you’ll achieve

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

You will:

Triage issues with direction from Dell support
Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts, upgrading firmware as needed
Sever testing and validation (running diagnostics, capturing & uploading logs)

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
Experience delivering technical Field Services supporting hardware and software at client sites
Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Desirable Requirements:

Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)
Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $74,000 - 96,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

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