House Manager, Museum Program

JOB TITLE: Museum Program House Manager

DEPARTMENT: Public Programming

REPORTS TO: Director, Public Programming

CLASSIFICATION: Part-Time, Non-Exempt

REMOTE WORK ELIGIBILITY: Occasional

GENERAL SUMMARY

Under the guidance of Director, Public Programming, the Museum Programs House Manager manages the front of house operations and visitor experience for all public programs in the DFT Auditorium, Lecture Hall, and other programmable spaces.

ESSENTIAL FUNCTIONS

• Monitor program quality from front of house to ensure positive audience experience.
• Prepare front of house for audience, including checking rest rooms, lobbies, lights and confirming all areas are barrier free.
• Design required signs, notes, programs, etc.
• Assist performers with load in, load out, parking, special needs and other accommodations as assigned.
• Protect, maintain, and preserve the theatre and historical building, including reporting any repair or maintenance needs.
• Anticipate and prepare for any emergencies. Prepare and train volunteer ushers for evacuation emergencies.
• Collaborate with other theatre staff in advance of show presentations.
• Manage volunteer ushers’ schedules and assignments.
• Prepare notes and/or programs for events.
• Complete written report of every event, show, or film.
• Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

Associates degree in theatre management or related field. Three (3) years of experience managing front of house operations in a performing arts venue. Additional years of experience may be substituted for degree requirement.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working Knowledge Americans with Disability Act (ADA) and fire code compliance in performing arts settings.
• Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals. 
• Must have demonstrated active listening and communication skills and an ability to communicate clearly and professionally.
• Ability to provide information, ideas, and instructions clearly, effectively, and professionally through talking or writing.
• Demonstrated ability to provide strong customer service.
• Ability to calmly and professionally deescalate and resolve challenging situations with team members and visitors.
• Ability to communicate with, manage and oversee volunteers to complete tasks and meet expectations.
• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
• Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.
• Ability to work regular weekend, evening, and holiday hours.
• Must be proficient in the latest version of Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive, and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

Able to access stairs and assist visitors with disabilities. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone, and email.

This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate. 

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.