Marketing Coordinator

Job Details: Job Location: Detroit Michigan - Detroit, MI, Position Type: Full Time, Salary Range: Undisclosed, MARKETING COORDINATOR JOB DESCRIPTION Department: Marketing & Patron Experience FLSA Status: Exempt Salary Grade: 3 Salary Range: $40,000-$42,000 Work Location: Hybrid FT/PT: Full-time Last Revision Date: November 13, 2026 How to Apply: A cover letter is required for consideration of this position and should be attached as the first page of your resume. The cover letter should address: your specific interest in the position and working at the Detroit Symphony Orchestra outline your skills and experience that directly relate to the responsibilities of this role The Organization: The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in historic Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music. The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, inclusion, care, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit. Through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well-being of the city. The DSO offers a unique, fast-paced working environment, an excellent overall compensation package, and is an Equal Opportunity Employer. For more information visit www.dso.org. Position Summary: The Marketing Coordinator plays a key role in connecting the Growth & Loyalty Marketing teams and ensuring the impact of the DSO is felt amongst our patrons and within the community. Reporting to the Director of Loyalty Marketing, the Marketing Coordinator supports the planning, execution, and measurement of marketing initiatives that drive attendance, audience engagement, and patron loyalty. This role coordinates community partnerships and promotional opportunities, supports integrated marketing campaigns, manages department timelines and workflows, and provides administrative support to the marketing team and Vice President of Marketing & Patron Experience. The ideal candidate brings a strong sense of urgency, exceptional attention to detail, and a customer-first mindset. This role offers an opportunity to build valuable marketing experience, contribute to high-impact projects, and grow professionally within a collaborative and fast-paced performing arts environment. Specific Duties and Responsibilities: Campaign Execution & Marketing Operations Support the execution of integrated marketing campaigns that drive attendance, audience engagement, and patron loyalty. Coordinate campaign timelines, deliverables, approvals, and project tracking to ensure projects are completed accurately and on schedule. Maintain departmental calendars, project workflows, and marketing assets. Support audience segmentation, list management, and campaign reporting efforts. Monitor campaign performance and compile results to support ongoing optimization. Assist in the development, coordination, and onsite execution of loyalty marketing initiatives. Support loyalty and retention efforts through the planning, coordination, and onsite execution of concert activations, subscriber events, and patron appreciation initiatives. Partnerships & Community Outreach Coordinate marketing partnerships with community organizations, businesses, media partners, and cultural institutions. Manage promotional list-sharing opportunities, ticket offers, and cross-promotional campaigns with partner organizations. Identify, oversee, and represent the organization at tabling opportunities, community events, festivals, and outreach activities designed to increase awareness and audience engagement. Maintain partnership records, fulfillment schedules, and related marketing materials. Administrative & Team Support Provide administrative support to the Vice President of Marketing & Patron Experience and the marketing team. Support invoice processing, expense tracking, and departmental budget administration. Coordinate meeting logistics, maintain department files and documentation, and assist with budget tracking and invoice processing as needed. Support cross-functional collaboration with Advancement, Artistic, Learning & Engagement, and other departments. Provide support for other positions in the department as needed. Required Qualifications: 2+ years of work experience in marketing, public relations, or customer service; preferably in the arts or non-profit sector Ability to act independently, take initiative, and meet changing priorities. Successful experience working in, and contributing to, a collaborative, team environment. Demonstrated proficiency with Microsoft Excel, Outlook and project management platforms such as Monday.com. Excellent oral and written communication skills and strong attention to detail. Experience with multitasking and prioritization in a fast-paced environment. Desired Qualifications Curiosity and drive to understand patron behavior Bachelor’s degree in communications, marketing, journalism, digital media, or a related field Experience with Tessitura or similar CRM/Marketing database preferred. Ability to support all brand standards and execute with best practices in mind. Understanding of marketing within social media marketing platforms. Additional Information: This is a full-time, salaried, non-union position. Successful candidates must be available to work a varying schedule, including nights and weekends, to meet the needs of the DSO’s performance schedule. All positions at the DSO require the successful completion of a background check before beginning employment. A criminal record does not automatically disqualify candidates. Physical Requirements This role primarily works in an office environment and frequently has prolonged periods of sitting and looking at a computer screen. Position Reports to: Director of Loyalty Marking If accommodation is needed to ensure your successful participation in the application or interview process, please reach out to hr@dso.org for assistance. Qualifications: Specific Duties and Responsibilities: Campaign Execution & Marketing Operations Support the execution of integrated marketing campaigns that drive attendance, audience engagement, and patron loyalty. Coordinate campaign timelines, deliverables, approvals, and project tracking to ensure projects are completed accurately and on schedule. Maintain departmental calendars, project workflows, and marketing assets. Support audience segmentation, list management, and campaign reporting efforts. Monitor campaign performance and compile results to support ongoing optimization. Assist in the development, coordination, and onsite execution of loyalty marketing initiatives. Support loyalty and retention efforts through the planning, coordination, and onsite execution of concert activations, subscriber events, and patron appreciation initiatives. Partnerships & Community Outreach Coordinate marketing partnerships with community organizations, businesses, media partners, and cultural institutions. Manage promotional list-sharing opportunities, ticket offers, and cross-promotional campaigns with partner organizations. Identify, oversee, and represent the organization at tabling opportunities, community events, festivals, and outreach activities designed to increase awareness and audience engagement. Maintain partnership records, fulfillment schedules, and related marketing materials. Administrative & Team Support Provide administrative support to the Vice President of Marketing & Patron Experience and the marketing team. Support invoice processing, expense tracking, and departmental budget administration. Coordinate meeting logistics, maintain department files and documentation, and assist with budget tracking and invoice processing as needed. Support cross-functional collaboration with Advancement, Artistic, Learning & Engagement, and other departments. Provide support for other positions in the department as needed. Required Qualifications: 2+ years of work experience in marketing, public relations, or customer service; preferably in the arts or non-profit sector Ability to act independently, take initiative, and meet changing priorities. Successful experience working in, and contributing to, a collaborative, team environment. Demonstrated proficiency with Microsoft Excel, Outlook and project management platforms such as Monday.com. Excellent oral and written communication skills and strong attention to detail. Experience with multitasking and prioritization in a fast-paced environment. Desired Qualifications Curiosity and drive to understand patron behavior Bachelor’s degree in communications, marketing, journalism, digital media, or a related field Experience with Tessitura or similar CRM/Marketing database preferred. Ability to support all brand standards and execute with best practices in mind. Understanding of marketing within social media marketing platforms. Additional Information: This is a full-time, salaried, non-union position. Successful candidates must be available to work a varying schedule, including nights and weekends, to meet the needs of the DSO’s performance schedule. All positions at the DSO require the successful completion of a background check before beginning employment. A criminal record does not automatically disqualify candidates. Physical Requirements This role primarily works in an office environment and frequently has prolonged periods of sitting and looking at a computer screen. Position Reports to: Director of Loyalty Marking If accommodation is needed to ensure your successful participation in the application or interview process, please reach out to hr@dso.org for assistance.