Retail Bike Technician
Required skills
- bicycle repair
- bicycle maintenance
- customer engagement
- sales
- product recommendation
- merchandise presentation
- safety procedures
- loss prevention
Nice to have
- bicycle building
- bicycle selling
Role summary
DICK'S Sporting Goods is seeking a technically focused Bike Technician to provide a differentiated customer experience for cyclists. This role involves building and repairing bicycles according to established procedures, offering product recommendations, and achieving sales goals. The technician will also uphold merchandise presentation standards, adhere to safety and loss prevention policies, and support the team across the store. Prior experience in bicycle repair, building, and selling is preferred.
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry
research and trends to provide strong product recommendations that align to the customer’s needs.
Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
Uphold company standards for merchandise presentation.
Demonstrate ability to genuinely interact with customers to show passion, knowledge,
dedication, and commitment in their sport or activity.
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
Achieve sales goals through selling bikes and related merchandise.
Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior experience of building, repairing, and selling bicycles preferred
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
