Financial Technology (FinTech), Retail Technology, Enterprise Software

Field Service Technician

Springfield, ILOnsiteFull TimePosted 26 days agoVisa sponsorship available

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Required skills

Field Service
ATMs
retail equipment
hardware
preventive maintenance
customer training
driver's license

Nice to have

mechanical components

Role summary

Diebold Nixdorf is seeking a Field Service Technician to install, debug, and maintain ATMs, retail, and other equipment on customer premises. This role involves performing incident handling, preventive maintenance, and IMAC/R duties, including hardware component repairs and software configuration. The technician will also train customers on product usage, manage incident briefings, update dispatch, and contribute to process improvement. A minimum of 2-4 years of relevant experience or equivalent education/experience in Field Service is required, along with good communication skills and a valid driver's license.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.

Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

Performs hardware repairs on a component level.

Cleans and adjusts mechanical components.

Configures and installs applicable software.

Preventive Maintenance: Performs routine checks according to documented procedures.

Refills consumables as directed.

IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.

Updates the dispatch function on all unforeseen issues.

Provides detailed briefings on all performed activities.

Proactively informs customers about status, progress and outcomes.

Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.

Actively uses corporate tools and processes for knowledge sharing and information gathering.

Qualifications

Required Qualifications

Education or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

#LI-RR1

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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