Robotics, Healthcare Technology, Artificial Intelligence

Part Time - Clinical Robot Associate - Rochester, NY (on-site)

Rochester, NYOnsitePart TimePosted 1 month agoVisa sponsorship available

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Required skills

GED
customer-service oriented
de-escalation
organized
self-sufficient
varying shift times
nights
weekends
holidays
vendor credentialed

Nice to have

extraverted
responsive
responsible
results-oriented
healthcare
healthcare space

Role summary

Diligent Robotics is seeking a part-time Clinical Robot Associate in Rochester, NY, to assist in the safe operation of service robots within hospital environments. This entry-level role involves monitoring robots, collecting data, troubleshooting, and communicating with hospital staff and engineers. The position requires excellent customer service, communication, and organizational skills, with the ability to work flexible shifts, including nights and weekends. Candidates must be able to lift up to 40 pounds and pass vendor credentialing, including immunizations, background checks, and drug screening. Prior experience in healthcare or with robotics is preferred but not required.

Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Rochester, NY (on-site)

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a part-time, entry-level role at Diligent Robotics and will work 3, 8-hour shifts per week. This position is located in Rochester, NY and you must be local and willing to work on-site to be considered. The position pays $20/hr.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

Your responsibilities will include:

Monitoring and safely assisting mobile service robots in a hospital environment

Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers

Prioritizing the customer experience, ensuring their expectations are always met or exceeded

Communicating with hospital staff and, occasionally, the public regarding robot operation

A good candidate would be, at minimum:

A high school graduate or possess a GED

Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs

An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger

Organized: you can juggle and make progress on multiple tasks simultaneously

Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require

Able to lift up to 40 pounds

Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time

Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots

Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps

The ideal candidate would be:

Extraverted: you can strike up a conversation with anyone and everyone loves your presence

Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.

Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes

Passionate about healthcare and technology coming together to help people

Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals

Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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