Robotics, Healthcare Technology, Artificial Intelligence

Lead Clinical Robot Associate - Memphis, TN (on-site)

Memphis, TNOnsiteFull TimeLeadPosted 29 days agoVisa sponsorship available

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Required skills

high school graduate
GED
vendor credentialing
immunizations
background check
drug screen
nights
weekends
holidays

Nice to have

extraverted
responsive
responsible
results-oriented
healthcare
former healthcare employee

Role summary

Diligent Robotics is seeking a Lead Clinical Robot Associate in Memphis, TN, to join their founding operations team. This full-time, onsite role involves supervising the safe clinical use of service robots in hospital environments, collaborating with hospital staff and the engineering team. Responsibilities include monitoring robots, collecting data, troubleshooting, prioritizing customer experience, and communicating with stakeholders. Supervisory duties involve scheduling, onboarding, training, and time card approval. The ideal candidate has supervisory and customer service experience, strong communication and organizational skills, and is self-sufficient. A background in healthcare is preferred.

Lead Clinical Robot Associate - Memphis, TN

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a full-time, Supervisor role at Diligent Robotics typically working 9am-5pm CST, Monday-Friday, hours may vary based on needs of the business. This position is located in Memphis, TN and you must be local and willing to work onsite to be considered.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

Your day-to-day responsibilities will include:

Monitoring and safely assisting mobile service robots in a hospital environment

Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers

Prioritizing the customer experience, ensuring their expectations are always met or exceeded

Communicating with hospital staff and, occasionally, the public regarding robot operation

Your supervisory responsibilities will include:

Prepare and publish monthly schedules

Onboarding and training new Clinical Robot Associates

Approve time cards

Escalating corrective action issues

Find coverage with callouts

A good candidate would be, at minimum:

A high school graduate or possess a GED

Supervisory experience: Experience leading a small team including scheduling, training, and support.

Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs

An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger

Organized: you can juggle and make progress on multiple tasks simultaneously

Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require

Able to lift up to 40 pounds

Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time

Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots

Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps

The ideal candidate would be:

Extraverted: you can strike up a conversation with anyone and everyone loves your presence

Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.

Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes

Passionate about healthcare and technology coming together to help people

Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals

Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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