FRONT OFFICE MANAGER
Required skills
- Front Office Manager
- Marriott Experience
- organized
- dependable
- detail oriented
- hotel systems
- reporting tools
- front office processes
- multitask
- professionalism
Nice to have
- Stay PMS
Role summary
The Front Office Manager is responsible for overseeing all front desk operations and guest service functions at the Springhill Suites Carle Place. This leadership role involves managing staff, ensuring exceptional guest experiences from arrival to departure, and maintaining productivity and accuracy. Key responsibilities include leading daily operations, training and coaching team members, overseeing check-ins/outs and billing, resolving guest concerns, and ensuring compliance with hotel policies and brand standards. The role also involves financial process monitoring and effective communication with other hotel departments. This is a full-time, onsite position with a salary of $66,300 per year.
Job Details: Job Location: Springhill Suites Carle Place - CARLE PLACE, NY, Position Type: Full Time, Salary Range: $66300.00 - $66300.00Salary/year, Job Shift: Any, You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading. The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. What You Will Be Doing
- Lead daily front office operations, including staff supervision and scheduling
- Train, coach, and develop front desk and guest service team members
- Oversee check ins, check outs, reservations, and billing accuracy
- Resolve escalated guest concerns and service issues professionally
- Ensure compliance with hotel policies, brand standards, and procedures
- Monitor financial processes such as cash handling and end of day reporting
- Communicate effectively with housekeeping, engineering, and leadership
- Support hiring, performance reviews, and team development
- Maintain a welcoming, efficient, and service focused front office environment Why You Will Love It Here
- Leadership role with daily guest impact
- Opportunities for growth within hotel operations
- Supportive, team oriented environment Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now. EOE Qualifications: What Makes You You Marriott Experience Required - Stay PMS Experience Preferred
- Previous hotel front office leadership experience required
- Strong communication, leadership, and problem solving skills
- Organized, dependable, and detail oriented
- Comfortable using hotel systems, reporting tools, and front office processes
- Able to multitask and maintain professionalism under pressure
- Passionate about hospitality and creating excellent guest experiences Flexible to work any shifts, including holidays and weekends.
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