Commercial Service Electrical Service Manager

Description

The Commercial Service Electrical Service Manager is responsible for overseeing the daily operations, performance, and growth of the commercial electrical service department. This position manages service technicians, coordinates customer service requests, oversees project scheduling, ensures compliance with electrical codes and safety standards, and maintains strong relationships with commercial customers.

The ideal candidate has extensive knowledge of commercial electrical systems, strong leadership and customer service skills, and the ability to manage service operations efficiently while meeting departmental financial and performance goals.

• Oversee daily commercial electrical service operations, including service calls, troubleshooting, repairs, maintenance, and small projects.
• Coordinate technician schedules, dispatching, workload assignments, and emergency service requests.
• Monitor service response times, work quality, productivity, and customer satisfaction.
• Ensure service work is completed accurately, safely, and within established timelines.
• Supervise, mentor, and develop commercial electrical service technicians and field personnel.
• Conduct performance evaluations, provide coaching, and identify training opportunities.
• Support recruitment, onboarding, and retention of qualified electrical service employees.
• Promote accountability, teamwork, professionalism, and a strong safety culture.
• Build and maintain relationships with commercial clients, property managers, general contractors, and facility managers.
• Respond to customer concerns, resolve service issues, and ensure a high level of customer satisfaction.
• Identify opportunities for preventive maintenance agreements, recurring service contracts, upgrades, and additional electrical services.
• Assist with developing customer proposals, service agreements, and pricing strategies.

Requirements

• High school diploma or GED required; technical degree or relevant trade education preferred.
• Minimum of 5 years of experience in commercial electrical service, electrical contracting, or a related field.
• Prior supervisory or management experience in electrical service operations.
• Strong understanding of commercial electrical systems, troubleshooting, maintenance, and repairs.
• Working knowledge of the National Electrical Code (NEC), OSHA standards, and electrical safety practices.
• Experience with service management software, scheduling systems, work orders, and estimating tools.
• Demonstrated ability to manage employees, customer relationships, budgets, and departmental performance.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Valid driver's license and acceptable driving record, as required