Customer Service / Data Entry – Apparel Industry
Required skills
- Customer Service
- Data Entry
- Apparel
- Fashion
- Wholesale
- Consumer Products
- Purchase Orders
- Microsoft Excel
- Microsoft Outlook
- Prioritization
Nice to have
- Account Information
- Customer Inquiries
- Order Management
Role summary
DNAM Brands is seeking a Customer Service / Data Entry professional with 2-3 years of experience, preferably in the apparel or fashion industry. This role involves processing orders, maintaining customer account information, and responding to inquiries. The ideal candidate is detail-oriented, organized, proficient in MS Office, and possesses strong communication and time-management skills to thrive in a fast-paced environment.
We are seeking a dependable, detail-oriented Customer Service / Data Entry professional with 2–3 years of experience, preferably within the apparel, fashion, wholesale, or consumer products industry.
This position will support our customers and internal teams by processing orders, maintaining accurate account information, responding to customer inquiries, and assisting with day-to-day order management. The ideal candidate is organized, accurate, comfortable working in a fast-paced environment, and able to communicate professionally with customers and coworkers.
Key Responsibilities
Enter and process customer purchase orders accurately and efficiently
Review orders for pricing, quantities, styles, colors, sizes, and shipping information
Maintain and update customer accounts, order details, and product information
Respond to customer inquiries regarding orders, availability, shipping, backorders, and general account questions
Provide customers with order confirmations and status updates
Coordinate with Sales, Production, Warehouse, Shipping, and Accounting departments
Monitor open orders and follow up on pending or delayed shipments
Assist with order changes, cancellations, returns, credits, and other customer service requests
Verify data accuracy and correct discrepancies when needed
Maintain organized customer records and documentation
Communicate professionally with customers by phone and email
Assist the Customer Service and Sales teams with additional administrative duties as needed
Qualifications
2–3 years of Customer Service and/or Data Entry experience
Apparel, fashion, wholesale, or consumer products experience strongly preferred
Strong data-entry skills with excellent accuracy and attention to detail
Experience processing customer purchase orders
Proficient in Microsoft Excel, Outlook, and general computer applications
Strong written and verbal communication skills
Excellent organizational and time-management skills
Ability to prioritize multiple orders and deadlines
Comfortable working in a fast-paced, team-oriented environment
Dependable, professional, and able to follow through on customer requests
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