Customer Service Associate I
Required skills
- customer service
- relationship management
- sales transactions
- cash register
- security
- company assets
- stock replenishment
- productivity standards
- positive environment
- respectful environment
Nice to have
- high school diploma
- equivalent
- retail experience
- hotel experience
- restaurant experience
- grocery experience
Role summary
Seeking a part-time Customer Service Associate for a retail environment. Responsibilities include assisting customers, managing sales transactions, maintaining store cleanliness and stock, and ensuring a positive customer experience. Requires excellent customer service, relationship management, communication, problem-solving, decision-making, and organizational skills. Previous retail or customer-facing experience is highly preferred. Must be able to perform physical tasks including lifting up to 50 lbs and frequent standing/walking.
Assist customers with questions and recommendations
Manage sales transactions while working assigned cash register
Maintain security of cash and protect company assets
Keep the store well-stocked, and recover merchandise
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Other duties as assigned*
Skills and Experience:
High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
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