Customer Service Rep (01448) 716 E. Broadway
Required skills
- customer calls
- emails
- chat messages
- orders
- refunds
- exchanges
- customer satisfaction
- customer interactions
- account information
- complex issues
Nice to have
- previous customer service experience
- customer service certifications
Role summary
MBR Management, a Domino's franchise, is seeking a Customer Service Representative in Louisville, KY. This full-time role involves handling customer inquiries via calls, emails, and chat, processing orders and refunds, and maintaining product knowledge. The ideal candidate is friendly, empathetic, patient, and possesses strong communication and problem-solving skills. Proficiency in basic computer skills and customer service software is required. Previous customer service experience and certifications are preferred. Benefits include flexible hours, competitive wages, employee discounts, advancement opportunities, paid training, and health insurance for drivers.
Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
- Answer incoming customer calls, emails, and chat messages promptly and professionally
- Resolve customer inquiries, complaints, and issues with patience and a positive attitude
- Process orders, refunds, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update account information in our customer service software
- Identify and escalate complex issues to appropriate team members or supervisors
- Provide personalized solutions to meet individual customer needs
- Contribute to a supportive team environment and assist colleagues when needed
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Active listening skills and the ability to empathize with customers
- Patience and the ability to remain calm in challenging situations
- Efficient time management and multitasking capabilities
- Proficiency in basic computer skills and customer service software
- High school diploma or equivalent
- Previous customer service experience preferred
- Customer service certifications are a plus
- Ability to work in a fast-paced, dynamic environment
- Team player with a positive attitude and willingness to learn
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
