Customer Service Rep
Required skills
- customer order
- suggestive selling
- timely manner
- accurate
- clean
- repeat order
- delivery time
- carry-out
- food preparation
- stocking
Nice to have
- lifting
- carrying
- standing
- walking
- reaching
- twisting
Role summary
This role involves taking customer orders accurately and efficiently, utilizing suggestive selling techniques, and ensuring a positive customer experience. Responsibilities include handling phone and in-person orders, assisting with food preparation and stocking, processing payments, maintaining store cleanliness and image standards, and supporting delivery operations. The position requires constant standing and frequent walking within the store environment.
Job Duties
Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED: FOOD PREPARATION EQUIPMENT, CLEANINGEQUIPMENT AND SUPPLIES, BOXES AND PHONES.WORK ENVIRONMENT: INDOORS - HEAT FROM COOKING
PHYSICAL REQUIREMENTS
Lifting: OccasionalWeight: Most under 5 lbs. Occasionally up to 35 lbs.HEIGHT: FLOOR TO COUNTER
Carrying: OccasionalWeight: Most under 5 lbs. Occasionally up to 35 lbs.
Sitting: OccasionalSeat: if on break
Standing: ConstantSurface: Tile
Walking: FrequentSurface: TileDISTANCE: WITHIN STORE
Reaching: OccasionalLevel: Floor to 6 or 7 feet
Twisting: Occasional May twist at waist or turn entire body
Bending: Occasional May bend at waist or turn entire body
Squatting: Occasional May squat or bend to reach floor
Climbing: None
Pushing / pulling: Occasional Mop bucket and dough trays on dollies
Foot controls: None
Driving: None
Modifications possible: May be requested to assist in lifting or carrying any heavy items.
All your information will be kept confidential according to EEO guidelines.
We treat our employees as family!
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