Customer Service Rep(03832) - 12769-B West Forest Hill Boulevard

Wellington, FLOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

customer order
suggestive selling
order accuracy
food preparation
point of sale
payments
store maintenance
cleaning
phones

Nice to have

inventory management
stocking

Role summary

Seeking a Customer Service Representative to handle customer orders, answer questions, and utilize suggestive selling techniques. The role involves answering phones promptly, ensuring order accuracy and neatness, and maintaining a clean work environment. Responsibilities include repeating orders back to customers, informing them of delivery times, and providing excellent service to all customers, including carry-out. The position may also involve assisting with food preparation, stocking the makeline and soda coolers, taking payments, and maintaining store image standards. Physical requirements include constant standing and frequent walking, with occasional lifting, carrying, reaching, twisting, bending, squatting, pushing, and pulling.

Job Duties

Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED: FOOD PREPARATION EQUIPMENT, CLEANINGEQUIPMENT AND SUPPLIES, BOXES AND PHONES.WORK ENVIRONMENT: INDOORS - HEAT FROM COOKING

PHYSICAL REQUIREMENTS

Lifting: OccasionalWeight: Most under 5 lbs. Occasionally up to 35 lbs.

Carrying: OccasionalWeight: Most under 5 lbs. Occasionally up to 35 lbs.

Standing: Constant

Walking: FrequentReaching: Occasional

Twisting: Occasional

Bending: Occasional

Squatting: Occasional

Pushing / pulling: Occasional

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

All your information will be kept confidential according to EEO guidelines.

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Customer Service Rep(03832) - 12769-B West Forest Hill Boulevard

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