Night Auditor - PT Weekend

El Cajon, CAOnsiteFull TimeEntry-level (exp-based)Posted 9 days agoVisa sponsorship available

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Required skills

night audit
weekend
customer service
property management system
payments
cash
credit card
end-of-day reports
financial reports
data input

Nice to have

upsell
revenue maximization

Role summary

The Night Auditor is responsible for checking guests in and out of the hotel efficiently and courteously, processing payments, providing customer service, and running end-of-day reports during overnight shifts on Saturdays and Sundays. This role requires 1-2 years of customer service experience, basic computer proficiency including knowledge of hotel management systems, and the ability to handle financial transactions accurately. The position also involves upselling rooms to maximize revenue and responding to guest needs and complaints.

Job Summary
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Customer service and completion of financial reports/data input into worksheets during overnight shift on Saturday and Sunday.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Ready to apply?

You'll be redirected to DoubleTree by Hilton San Antonio Northwest's application page.

Night Auditor - PT Weekend

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Required skills

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