OEM Account Coordinator

Eaton’s ES AMER NAS division is currently seeking a OEM Account Coordinator. This hybrid role is located in our Arden, NC facility. 

What you’ll do:

The OEM Account Coordinator will provide single point of contact of commercial support for our OEM Sales Engineers and customers. This position provides key OEM accounts and distributors that serve them with order management. Candidate should demonstrate a considerable level of commercial knowledge and have the ability to manage multiple tasks. This position will interact with Eaton’s manufacturing plants, warehouses, customers and field sales.

In this role you will: 

• Identify and drive implementation of process improvements
• Engage in cross-functional projects and execute strategic process improvements and projects for the organization.
• Provide systems and tools training to other departments as needed
• First point of escalation for peer OEM Account Coordinators
• Own (coordinate and execute) new employee onboarding and training
• Champion and coordinate process change and business unit and sales organization initiatives
•  Fulfill order management related activities for key and strategic OEMs
• Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
• Identify and implement process improvements
• Lead regular conference calls with field sales, plants and customers
• Utilize Salesforce Case and generate custom reporting using OBIEE and share trends and conclusions with others on the team and with stakeholders
• Drive continued SAP S4 training within the team
• Champion, educate and publicize self-service and new AI tools with team members, sales and customers
• Change notice management
• Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
• Manage conflicts and discrepancies towards positive resolution
• Prioritize customer demand to assist with improved product flow
• Work with finance team to resolve customer credit requests
• Train peers and customers as appropriate
• Fulfill all Eaton Business System requirements
• Document all customer specific requirements and train others
• Act in an informal leadership manner for other CSR’s within the team
• Maintain and update team dashboard and share conclusions with team members
• Drive a change mindset to work more efficiently
• Support systems integration/migration

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum 3 years customer interaction experience
• Relocation is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications: 

• Strong knowledge of Microsoft Office (word, excel, email, others)
• Knowledge of CRM software and SAP
• Strong written and verbal communication skills
• Knowledge of Vista, Salesforce, Order Center, SAP and Power Bi software
• Familiar with our products and plants

Skills:

• Candidate must have excellent time management, organization, communication and computer skills
• Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
• Ability to prioritize multiple tasks
• Team player and positive attitude
• Strong professional presence
• Ability to work a hybrid schedule that currently requires in office full presence on Tuesdays, Wednesdays and Thursdays
• Occasional travel to plants and customer sites required
• Ability to work late shift from 9:00 to 6:00pm one night per week. 

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. 

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.