Technical Account Manager (East)

RemoteRemoteFull TimePosted 17 days agoVisa sponsorship available

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Required skills

customer-facing
technical advisor
enterprise B2B customers
technical challenges
implementation
integration
troubleshoot technical issues
cross-functionally

Nice to have

cybersecurity
cloud infrastructure
DevOps
containers

Role summary

Echo is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for their customers. This role involves guiding customers through platform adoption, implementation, and integration, while troubleshooting technical issues and identifying opportunities to increase customer value. The TAM will manage the technical relationship, act as the voice of the customer internally, and collaborate with Sales, Product, and Engineering teams in a fast-paced startup environment. A strong technical background and excellent communication skills are essential, with experience in cybersecurity, cloud infrastructure, DevOps, or containers being a significant advantage.

As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo’s platform. You’ll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.

Responsibilities

Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
Guide customers through implementation, integration, and best practices.
Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
Proactively identify risks, technical gaps, and opportunities to increase customer value.
Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
Build strong relationships with both technical stakeholders and key decision-makers.

Requirements

3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar.
Strong technical background with the ability to understand complex environments and troubleshoot technical challenges.
Experience working with enterprise B2B customers.
Excellent communication skills and the ability to explain complex technical concepts clearly.
Strong ownership mindset with a proactive, hands-on approach.
Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment.
Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.

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