Customer Support Specialist III

ECS is seeking a Customer Support Specialist (up to level III) to join our US Postal Service Address Change Service (ACS) support team in Memphis, TN. 

This role will require onsite training and occasional onsite meetings.

ECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine eligibility for program.

Note: This position requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Primary job responsibilities include:

• Adding and modifying account information
• Processes applications, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
• Customer phone and email support
• Explain, research, and resolve customer issues regarding all aspects of ACS
• Explain/Provide customers support for the Electronic Product Fulfillment (EPF)
• Explain/Review mail piece samples
• Review reports/spreadsheets and contact customer regarding issues
• Service Now Requests, Investigate & respond if applicable
• Other duties as assigned

Salary Range: $20.75/hr.

General Description of Benefits

• US Citizen or Green Card holder and able to obtain a Public Trust Clearance.
• Requires a high school diploma or equivalent and 6 years’ experience in the field or in a related area.
• High school diploma or equivalent.
• Intermediate proficiency in computer skills
• High degree of interpersonal, professional oral and written communication skills required
• Show clear judgment in resolving conflicts and accomplishing goals
• Independently perform a variety of complicated tasks
• Self-starter possessing the ability to perform multiple tasks with minimal supervision
• A wide degree of creativity and latitude is expected
• Ability to adapt to rapidly changing requirements

• Able to work the required hours for Address Change Services, which is 8:00 AM to 5:00 PM, Monday through Friday.