Senior Director, Core Trust Segment

Opportunity Overview

The Sr. Director, Trust Management Segments leads a major Trust Management portfolio focused on the growth, performance, and strategic evolution of Trust Company client's Core segment. This role translates Trust Company strategy into segment-specific priorities, service models, operating plans, and growth initiatives that strengthen client outcomes, fiduciary quality, and business performance across existing and emerging trust segments.

The Sr. Director oversees governance routines supporting trust product lifecycle management, administration standards, account service models, affiliated partner support, client experience monitoring, and fiduciary risk oversight across assigned segments. The role establishes annual priorities and operating objectives for key client segments, including the Core and High Net Worth businesses, while identifying opportunities to develop and scale future segment offerings that align with the Trust Company's strategic direction.
Working across advisors, legal, risk, marketing, brand, compliance, product, operations, service, investment, and trust administration teams, the Sr. Director drives cross-functional execution to resolve systemic challenges, strengthen trust delivery, improve client and business outcomes, and ensure consistent execution of fiduciary obligations. The role also ensures management reporting and governance routines provide timely visibility into segment growth, trust performance, control effectiveness, fiduciary issues, service quality, and business results, enabling informed decision-making and continuous improvement across the Trust Company.
Primary Enterprise Accountabilities

• Lead Trust Company client segment strategy, planning, and execution, translating enterprise priorities into growth, service, fiduciary, and operating objectives.
• Oversee the performance, evolution, and scalability of Core, High Net Worth, and emerging trust client segments.
• Establish governance, risk, and performance frameworks that provide visibility into client outcomes, fiduciary quality, operational effectiveness, and business results.
• Drive cross-functional execution across business, risk, legal, compliance, operations, investment, and service teams to deliver segment priorities and resolve systemic challenges.
• Identify and execute opportunities to enhance client experience, operating efficiency, business growth, and segment innovation.
• Leverage market insights, performance reporting, and industry trends to inform strategic decisions and future segment development.

Expected Leadership Outcomes

• Sustainable growth, profitability, and strategic expansion of Trust Company client segments.
• Clear segment strategies supported by aligned service, administration, and investment delivery models.
• Strong governance and risk management practices with executive visibility into fiduciary, operational, and business performance.
• Enhanced client experience, service consistency, and trust delivery across segment offerings.
• Effective cross-functional execution that improves scalability, accountability, and organizational alignment.
• Increased readiness to develop, launch, and scale future trust segment offerings in response to evolving client and market needs.

Position Requirements

Role Requirements

• Bachelor's degree in Business, Finance, Accounting, Economics, Law, Wealth Management, or a related field required.
• Master's degree (MBA, Finance, or related discipline) preferred.
• Professional trust, fiduciary, wealth management, or financial services designation preferred (CTFA, CFP®, CFA®, CPA, JD, or equivalent).

Company Description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. 

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. 

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

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EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.