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IT Services, Software Development, Business Consulting

JR898 Field Applications Engineer (The USA)

RemoteOnsiteFull TimePosted 10 days ago

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Required skills

  • Field Applications Engineer
  • industrial automation
  • OT networking
  • Purdue model
  • PLCs
  • HMIs
  • Rockwell Studio 5000
  • Siemens TIA Portal
  • Python
  • SQL

Nice to have

  • technical workshops
  • product demonstrations
  • pilot deployments
  • backup and recovery practices

Role summary

ELEKS is seeking a Field Applications Engineer in the USA for a US-based technology company specializing in innovative software solutions for industrial automation and manufacturing. The role involves leading on-premises software deployments, configuring and troubleshooting OT networks, and ensuring security best practices. The engineer will act as a primary technical contact for customers, diagnose complex issues across hardware, software, and networks, and collaborate with internal teams. Experience with OT networking, industrial automation systems, troubleshooting, scripting languages (Python/SQL), and cybersecurity is required, along with strong communication skills.

ELEKS Customer Support Office is looking for a Field Applications Engineer in the USA. ABOUT CLIENT

Our client is a US-based technology company developing innovative software solutions for industrial automation and manufacturing environments. Its platform provides Git-based source control, real-time visibility into industrial operations, and advanced backup and recovery capabilities for automation systems.

The company helps industrial organizations modernize their engineering workflows, improve operational reliability, and securely manage automation assets across complex OT environments.

REQUIREMENTS

  • 3+ years in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing role
  • Hands-on experience deploying and installing software on premises at industrial customer sites
  • Strong experience with OT networking and network deployment, including connectivity, segmentation, and secure access; understanding of the Purdue model
  • Practical experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA Portal
  • Strong troubleshooting skills across controls, software, hardware, and networks; familiarity with industrial communication protocols
  • Experience with Python, SQL, or another programming or scripting language
  • Clear communication with technical and non-technical stakeholders; ability to work across Controls, IT, Cybersecurity, and Engineering teams
  • Excellent written and spoken English

    • RESPONSIBILITIES

  • Lead on-premises deployments and installations of industrial automation software at customer sites
  • Configure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systems
  • Ensure deployments align with the Purdue security model and OT network security best practices
  • Troubleshoot PLC vendor software, industrial communication issues, and integration challenges
  • Serve as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical support
  • Diagnose and resolve software, hardware, networking, and backup-related issues
  • Collaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirements
  • Conduct customer training sessions, technical workshops, and on-site enablement activities
  • Support technical discovery, product demonstrations, and pilot deployments for prospective customers
  • Provide recommendations on secure OT network access, system reliability, and backup and recovery practices
  • Maintain technical documentation, troubleshooting guides, and deployment procedures
  • Work closely with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and customer satisfaction
    • Ready to apply?
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