Service Technician - Asher at Sugarloaf

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design. Looking for an opportunity to be part of a vibrant community at Asher at Sugarloaf? At Asher at Sugarloaf, we are committed to creating an exceptional living experience for our residents. Located in Lawrenceville, Georgia, The Asher at Sugarloaf is a welcoming apartment community featuring spacious one-, two-, and three-bedroom homes, modern interiors, and amenities including a resort-style pool, 24-hour fitness studio, and resident lounge. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you! POSITION SUMMARY The Service Technician is responsible for maintaining apartment homes, buildings, grounds, and community amenities. This role completes resident service requests, preventive maintenance, apartment turns, inspections, and repairs while delivering excellent customer service and helping maintain a safe, functional, and well-maintained community.
KEY RESPONSIBILITIES Maintenance Operations

• Complete resident service requests accurately, efficiently, and in accordance with company standards
• Diagnose and repair issues related to HVAC, plumbing, electrical systems, appliances, doors, windows, locks, and general building systems
• Perform scheduled preventive maintenance on community equipment, building systems, apartment homes, and amenities
• Maintain accurate and timely service request documentation, work orders, inspection records, and maintenance logs
• Communicate service request status, repair timelines, and completion information to residents and community team members
• Identify recurring maintenance issues and communicate recommended repairs or replacements to the Service Supervisor
• Maintain the cleanliness and organization of maintenance shops, work areas, vacant apartment homes, and areas affected by repairs
• Properly maintain and account for assigned tools, equipment, keys, access devices, and maintenance supplies

Apartment Turns

• Complete apartment home turns in accordance with company standards and established timelines
• Inspect vacant apartment homes and identify required repairs, replacements, and additional turn needs
• Complete assigned repairs and coordinate turn activities with vendors and community team members as directed
• Communicate turn progress, delays, and additional repair needs to the Service Supervisor
• Ensure vacant apartment homes remain clean, secure, and protected throughout the turn process
• Confirm apartment homes are fully functional and move-in ready before resident occupancy

Property Operations

• Assist with maintaining community amenities, common areas, building exteriors, grounds, and mechanical spaces
• Conduct routine inspections of buildings, equipment, apartment homes, amenities, and grounds
• Promptly report major repair needs, capital improvement recommendations, property damage, safety hazards, and liability concerns to the Service Supervisor
• Support property, lender, regulatory, and other required inspections
• Assist with maintaining inventory levels and notify the Service Supervisor of needed tools, supplies, parts, or equipment
• Support community curb appeal and general property upkeep
• Assist with severe weather preparation and property emergency response efforts as needed
  

Resident Service

• Provide professional, courteous, and timely service to residents
• Communicate clearly with residents regarding maintenance concerns, entry into apartment homes, repair progress, and necessary follow-up
• Treat apartment homes and resident belongings with care while completing maintenance activities
• Escalate unresolved or recurring resident concerns to the Service Supervisor
• Support resident satisfaction and retention through responsive, high-quality maintenance service
  

Safety & Compliance

• Follow company safety policies, OSHA requirements, and established operating procedures
• Follow required procedures for personal protective equipment, ladder safety, chemical handling, lockout/tagout, and the safe operation of tools and equipment
• Properly store, label, handle, and dispose of maintenance products, chemicals, materials, and supplies
• Maintain required licenses, certifications, and training as applicable to assigned responsibilities
• Follow applicable Fair Housing requirements and maintain resident privacy while entering and working within occupied apartment homes
• Protect company and resident property while performing maintenance activities
• Immediately report workplace injuries, incidents, property damage, unsafe working conditions, and other liability concerns
  

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent required
• 2+ years of apartment maintenance or related maintenance experience preferred
• General knowledge of HVAC, plumbing, electrical, appliance, carpentry, and general building repairs
• HVAC certification preferred
• EPA certification required or obtainable within a designated timeframe
• Valid drivers license may be required based on property responsibilities
• Ability to participate in a rotating on-call schedule, including weekends, holidays and after-hours emergencies

CORE COMPETENCIES

• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to prioritize and manage multiple service requests and assignments
• Strong attention to detail and commitment to quality workmanship
• Reliable, accountable, and safety-focused
• Ability to work independently while supporting team goals
• Ability to communicate maintenance concerns and recommended solutions proactively

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Work is performed throughout apartment homes, buildings, maintenance areas, amenities, grounds, and other areas of the community
• Regular exposure to indoor and outdoor environments, varying weather conditions, mechanical equipment, chemicals, dust, dirt, and debris
• Frequent walking, standing, climbing stairs and ladders, bending, reaching, kneeling, crouching, and lifting
• Ability to lift, carry, push, or pull up to 75 pounds, with assistance or appropriate equipment when needed
• Ability to safely use hand tools, power tools, ladders, and maintenance equipment
• Ability to safely perform physical tasks for extended periods and move throughout the community as needed

WHY YOU'LL LOVE WORKING HERE: Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being. Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period. The company also provides life insurance and short- and long-term disability coverage. Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year. At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.
Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.