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Pharmaceutical, Healthcare, Biotechnology

Manager, Enterprise Platforms - Supply Chain & Operations

Houston, TXOnsiteFull TimeManager / HeadPosted 29 days agoVisa sponsorship available

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Required skills

  • ERP
  • WMS
  • TMS
  • manufacturing platforms
  • procurement
  • inventory management
  • logistics
  • demand planning
  • integration
  • supply chain

Nice to have

  • 503A/503B environment
  • validated AI insights
  • customer focus
  • strategic AI
  • optimizes work processes
  • collaborates

Role summary

The Manager, Enterprise Platforms for Supply Chain and Operations is responsible for leading the implementation, optimization, and sustainment of enterprise systems including ERP, WMS, TMS, and manufacturing platforms. This role connects procurement, inventory, logistics, and demand planning to enhance operational performance and scalability within a regulated environment. Key responsibilities include translating business priorities into technology solutions, managing platform delivery, coordinating with various departments, and ensuring alignment with regulatory requirements. The manager will also focus on team development, performance accountability, and applying AI insights for improved inventory control and fulfillment while maintaining human oversight and data controls.

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

POSITION SUMMARY:

The Manager, Enterprise Platforms for Supply Chain and Operations leads the implementation, optimization, and sustainment of enterprise systems that strengthen Empower’s operational performance and scalability. The role owns platform delivery across ERP, WMS, TMS, manufacturing, and related systems, connecting procurement, inventory, logistics, and demand planning. Operating in Empower’s hyper-growth, highly regulated 503A/503B environment, this manager translates business priorities into integrated technology solutions and accountable execution. The position develops team capability, coordinates delivery with Operations, Procurement, Manufacturing, Finance, and IT, and maintains alignment with applicable regulatory requirements. Success requires strategic thinking, sound judgment, learning agility, and disciplined problem solving to improve visibility, reliability, and process efficiency. The manager applies automation and validated AI insights to improve inventory control and fulfillment while maintaining human accountability and appropriate data controls across supply operations.

RESPONSIBILITIES:

Systems Implementation and Management

  • Portfolio: Lead the implementation, optimization, and ongoing support of the Supply Chain, WMS, TMS, and Demand Planning systems and applications that support the Supply Chain and Operations team, and manage that application portfolio, including the supply chain functionality of Microsoft Dynamics 365 Finance & Operations (F&O) for procurement, inventory, and warehouse processes.
  • Implementation: Remain hands-on throughout the Dynamics 365 F&O supply chain implementation, including requirements gathering, solution design, configuration, data migration, testing, cutover, go-live support, and post-go-live stabilization, while managing implementation partners, vendors, scope, budget, and timelines.
  • Legacy: Work with the team to support, integrate, migrate, and maintain the legacy applications that support the Supply Chain and Operations business groups, keeping them stable and connected while planning data migration, transition, and retirement as functionality moves to Dynamics 365 F&O and other target platforms.
  • Integration, Planning, and Innovation

  • Integrations: Design, build, and govern integrations between Dynamics 365 F&O and the WMS, TMS, demand planning, legacy, and other supply chain and operations platforms, whether Microsoft-based or third-party, using APIs, EDI, middleware, and integration services to ensure data integrity, security, and reliable end-to-end transaction flow, including handoffs to Finance systems.
  • Roadmap: Ensure the effective integration of supply chain systems across procurement, inventory management, logistics, and demand planning functions, and own the technology roadmap for demand planning and forecasting capabilities, including tool selection, whether native to Dynamics or a separate platform.
  • Costing: Participate in costing discussions, working with Finance and Manufacturing to ensure item, inventory, and landed cost requirements are reflected in supply chain systems and processes. Finance retains ownership of financial configuration, accounting, and financial reporting.
  • Innovation: Leverage AI, machine learning, and enterprise system capabilities to drive data-driven decisions and improve forecasting, inventory control, order fulfillment, and logistics.
  • Collaboration and Adoption

  • Alignment: Collaborate with cross-functional partners in Operations, Procurement, Manufacturing, Finance, and IT to align digital systems with strategic business goals and regulatory requirements, including change control, system validation, and audit readiness as required.
  • Adoption: Serve as the liaison between business units and IT, translating business needs into requirements, priorities, and delivery plans, and leading change management, training, and user adoption for new systems and processes.
  • Leadership and Governance

  • Leadership: Build, lead, and manage the enterprise platforms team, including hiring, onboarding, goal setting, performance management, coaching, and development, while fostering high performance, collaboration, and professional growth.
  • Governance: Establish governance for supply chain and operations systems, including master data standards, security and access roles, release and change management, system documentation, and support models that keep systems stable and users productive.
  • KNOWLEDGE AND SKILLS:

  • Strong knowledge of ERP, WMS, TMS, and manufacturing platforms, including integration considerations across procurement, inventory management, logistics, and demand planning.
  • People leadership skills in coaching, setting expectations, coordinating work, and communicating across functions to build capability, accountability, and consistent delivery.
  • Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook, to analyze information, document priorities, and communicate delivery progress accurately.
  • Strong analytical, problem-solving, and strategic planning skills, with the ability to communicate effectively across all levels of management and build high-performing teams.
  • Proven ability to lead with empathy, accountability, and vision, fostering a culture of engagement, inclusion, and continuous development across cross-functional teams.
  • EXPERIENCE AND QUALIFICATIONS:

  • A minimum of 10 years of hands-on experience implementing, managing, or administering enterprise systems (ERP, WMS, TMS, demand planning, and/or related technologies) within a supply chain or operations context.
  • A minimum of 3 years of experience leading or managing a team that supports enterprise systems, with the ability to remain hands-on in the work.
  • Experience in supply chain management, logistics, or operations, with a strong understanding of end-to-end processes required.
  • Hands-on experience with Microsoft Dynamics 365 Finance & Operations (or Dynamics AX), including participation in at least one full-cycle implementation (configuration, data migration, testing, go-live) covering supply chain, procurement, inventory, and/or warehouse processes required. Ownership of the finance modules is not required.
  • Demonstrated technology implementation experience, delivering ERP and supply chain system projects from requirements through go-live and stabilization, with accountability for scope, budget, timeline, and vendor or partner performance required.
  • Experience designing and managing integrations between ERP and WMS, TMS, and demand planning platforms using APIs, EDI, and middleware, across both Microsoft and non-Microsoft technologies.
  • Experience supporting, integrating, maintaining, and migrating legacy applications, including data migration and retirement planning, during an ERP or platform transition.
  • Working experience with demand planning and forecasting processes and tools, including how they connect to ERP, inventory, and procurement required.
  • Experience partnering with Finance and Manufacturing on costing topics such as item costing, inventory valuation, or landed cost as they relate to supply chain systems required
  • Microsoft Dynamics 365 Supply Chain Management certification, PMP or comparable project management certification preferred.
  • Microsoft Power Platform, Azure, SQL, or Power BI experience; experience in a regulated environment such as pharmacy or pharmaceutical operations (FDA, DEA, GxP); and experience applying AI or machine learning to forecasting or supply chain analytics preferred.
  • KEY COMPETENCIES:

  • Customer Focus: Builds trust through customer-centric solutions.
  • Strategic AI: Guides responsible AI adoption and adaptation.
  • Optimizes Work Processes: Drives efficiency with continuous improvement.
  • Collaborates: Partners effectively to achieve shared goals.
  • Resourcefulness: Secures and deploys resources efficiently.
  • Manages Complexity: Simplifies and solves complex challenges.
  • Ensures Accountability: Delivers on commitments with integrity.
  • Situational Adaptability: Adjusts approach to shifting conditions.
  • Communicates Effectively: Tailors messages to diverse audiences.
  • VALUES:

  • People: Empowering people defines who we are.
  • Quality: Excellence in every product, every time.
  • Service: Serving others is our highest purpose.
  • Innovation: Advancing care through technology and discovery.
  • EMPLOYEE BENEFITS, HEALTH AND WELLNESS:

    We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

    PHYSICAL REQUIREMENTS:

    While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

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