EdTech

Senior Product Manager, Customer Platform

Chicago, ILOnsiteFull TimeSenior$115,000–$200,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

customer platform
product roadmap
product vision
interactive interface
data visualizations
live pricing
product requirements
quantitative strategy
client engagement
retention

Nice to have

fintech
trading
brokerage
data-dense UX
non-technical end users

Role summary

Energy CX is seeking a Senior Product Manager to lead their customer-facing platform, transforming it into an interactive, data-rich experience similar to financial terminals. The role involves defining the product vision, roadmap, and requirements, partnering with cross-functional teams (Engineering, Design, Quantitative Strategy), and gathering client feedback. Key responsibilities include designing data visualizations, live pricing displays, and interactive tools to provide clients with real-time visibility and control over energy purchasing. The ideal candidate has 7+ years of product management experience, including product leadership, with a strong background in fintech, trading, or brokerage interfaces, and excellent technical acumen. This is a critical role in a high-growth environment, focused on improving client engagement and retention.

About Energy CX:

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Why Energy CX?

Entrepreneurial and ambitious culture with a great team oriented environment

Fastest growing energy broker in the country

Recognized by Fortune and Great Places to work US

Named on Inc 5000’s list of America’s fastest growing companies

Ranked on Crain’s Fast 50 list of Chicago’s fastest growing companies

Compensation

Year 1 Expected Earnings → $115,000 to $200,000.

The expected salary range above may vary based on qualifications and experience.

Title: Senior Product Manager, Customer Platform

About this Job

We're looking for a Senior Product Manager to own our customer-facing energy purchasing and tracking platform during a critical high-growth phase. You'll define and drive the vision for turning that platform into an interactive, data-rich experience — think Bloomberg Terminal or Robinhood — that gives clients real-time visibility and control over their energy purchasing decisions. This is a flagship customer-facing bet, and you'll be the senior product voice shaping it end to end.

What You'll Do

Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface

Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools that make complex energy market data intuitive for clients

Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision-making on the platform

Write detailed product requirements and specs, and work closely with engineering to ship features that measurably improve client engagement and retention

Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap

Drive integration with underlying market data and pricing infrastructure to ensure the platform reflects real-time, accurate information

Lead change management and adoption efforts to ensure new platform capabilities land well with clients and internal teams

What We're Looking For

7+ years of product management experience, including product leadership (Senior Product Manager, Director, or senior PM with P&L/roadmap ownership)

Required: hands-on experience building fintech, trading, or brokerage-style interfaces — e.g., trading terminals, portfolio dashboards, brokerage apps (Bloomberg, Robinhood, E*TRADE, similar), or comparable real-time financial data products

Strong technical acumen — you understand system architecture, APIs, SQL, and data pipelines; hands-on technical experience is a plus

Track record designing interactive, data-dense UX for non-technical end users

Excellent stakeholder management across Sales, Customer Success, Engineering, and Design

Data-driven mindset — you define success metrics and validate decisions with data

Self-starter who thrives in fast-paced, high-growth environments

Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.

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